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Original topic:

Multiple Bright spots on screen? Q90R

(Topic created: 02-04-2022 09:48 PM)
userVvouPJMs6B
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Not sure what these spots are that have shown up on the screen (pics attached)

Would they be covered under a warranty?

I have had the TV less than 2 yrs.

 

tv spot3.jpeg

tv spot2.jpeg

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Bright spot? Couldn't be certain without a better picture, but that looks like the surface has been chipped off.

And if it were to be chipped off and a Q90R were to be a QLED tv, then I would be say that's probably a backlight you looking at in the bottom picture.

In summary, somebody broke your stuff.
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user751201tmO21
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when I zoom in on the second image, it looks like someone tapped the screen with a needle or other very sharp implement

when you touch those spots with a finger, do you feel an abhoration ?
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Solution
Samsung_Moderator
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Hello! If this is occurring on all sources and during the picture test this is something that will require service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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userVvouPJMs6B
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Thanks.

Yes, this is visible even when the tv is switched off.

 

I bought the tv in April 2020, but I do have extended warranty so will reach out to them.

Any idea/clue on what could have caused it? It does not seem to look like actual physical damage to the screen as others have suggested

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userVvouPJMs6B
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No, the pic/light is perhaps making it look like that, but it is perfectly smooth.

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Samsung_Moderator
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My apologies, unfortunately I would be unable to speculate on the exact cause of the issues. 

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userVvouPJMs6B
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ok, thanks for your help.

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