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No Longer Seamlessly Displaying Art Mode with Apple TV 4K

(Topic created: 07-14-2023 06:28 AM)
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david_weinberg
Cosmic Ray
Options
QLED and The Frame

In the last few weeks, Samsung updated the OS to the Frame TV and a function that I regularly used is no longer available. I'm writing in hope that someone can suggest a workaround (or if Samsung engineers read this, to bring the function back).

I have an Apple TV 4K media streamer for my Frame 55" 2022 TV. I'm assuming that other media streamers such as Chromecast, Roku, etc. would have a similar behavior that I am getting now post-OS update.
 
Prior to the update, I would be watching TV using the Apple TV 4K steamer, conclude for the evening, power off the streamer with the Siri remote, and the Frame would instantly go into the Art Mode and display artwork for 30 minutes (my settings) before the Frame would go to sleep. Post upgrade, I power off the streamer (Apple tells me the streamer goes to sleep, not powering off), but instead of the Frame displaying artwork, it is searching for a media source:
IMG_1823.jpg
My only recourse now is to use the Samsung remote and manually navigate to the Art Mode and select the artwork, a multi-step process.
 
Is anyone else who is using a streamer experiencing this, and do you have a workaround?
 
Thanks,
David
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246 Replies
dire_bedlam
Constellation
Options
QLED and The Frame

Yeah, it works fine when art mode is being displayed.  But if the TV is sleeping and you try to turn on with Apple TV remote, it will just go to Art Mode and sit there.  I also have to mash the TV button on the remote a bunch of times to get it to come up.

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ShariT
Cosmic Ray
Options
QLED and The Frame

Yep! It goes to Art Mode but getting back to the TV is dang difficult!

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ShariT
Cosmic Ray
Options
QLED and The Frame

I placed two individual files on my USB stick: info.txt and upgrade.msd. I also placed the image folder on my USB stick and that folder contained the same two files. I'm not really sure if it pulled from the image folder or found the individual upgrade file, but I'm assuming it found the individual file. I had read on the Samsung site that you should unzip the folder and move individual files on the USB, but the exact wording didn't make it totally clear that you were suppose to open up multiple levels of files, but that's what I assumed it meant. So just to make sure I didn't have to make multiple attempts with my USB stick, I put both the individual files and the image folder on my stick. My stick is formated ExFAT.

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Slapppy
Galaxy
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QLED and The Frame

I tried your step. Mine still won't recognize it. I downloaded the new update on Samsung web for firmware. This is on the page now. The TV refuses to see it as a valid update. I've tried a combination of things. It simply will not grab it!

UPGRADE FILE(USB TYPE)
Version 1602.3 (Multi Language)

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rajhasani
Asteroid
Options
QLED and The Frame

Update: it seems my Frame auto-updated to 1602.3 last night. I’ll continue to monitor the performance throughout the next few days.

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Slapppy
Galaxy
Options
QLED and The Frame

Mine has not. I’m in the U.S. model QN65LS03BAFXZA.

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danielcw
Constellation
Options
QLED and The Frame

Just tried checking for an OTA update for model QA55LS03 (Australian model) and it has finally given me the option to update to v1602. Just installed and so far working without any issue. Tried turning off and on using ATV remote multiple times and went straight to art mode every time. Let's hope it stays this way!

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ccjourneys
Constellation
Options
QLED and The Frame

I've just finally managed to update to the 1602 firmware update and its fixed the issue! finally, Samsung. I had to do it via a USB and it took a few attempts, but it works now. Can confirm when turning my Apple TV Off now, it goes to the Artwork, like it did before the 1520 update. FFS. 

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Samdung1
Asteroid
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QLED and The Frame

I’m in the US. My TV is showing current version: 1602 and new version: 1602. Is there a 1602.3 version? When I try to update it says there are no new updates. 

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Tet-YVR
Asteroid
Options
QLED and The Frame

I’ve updated to the 1602 version via OTA update and tested it today by leaving my TV in art mode and it turned itself on after around an hour again. 😞

So in my view this update does not fix it. 

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