Original topic:

PS5 not working with QN95B 65” TV (2022)

(Topic created: 12-28-2022 06:10 AM)
QLED and The Frame

We took delivery of our QN95B on 12/27. This tv was purchased to complete a home theatre setup where the PS5 would be used.

the TV says connection to PlayStation 5 successful before saying HDMI No Signal. I’m able to view the PS5 screen when I went through HDMI Troubleshooting, but it will immediately revert back to the Samsung Game Menu after going through the HDMI Trouble Shooting Prompts.

I factory reset both the tv and the PS5 with no luck. I bought brand new UHS HDMI 2.1 cables, changed settings on the PS5 (on my other Samsung tv).

I’m scratching my head on this one.


- factory reset both ps5 and the QN95b

- changed ps5 resolution in safe mode to 4k with transfer rate at -2 (only way it will display outside hdmi trouble shooting screen), but it displays a ghastly static and flashes the screen every second.

- new hardware to support the data transfer demands of 4k. 

2 Replies
QLED and The Frame
I'm also having the same issue with my PS5 and Xbox Series X on my 85" QN95B (2022) "Mode Not Supported"
Community Manager
Community Manager
QLED and The Frame

My PlayStation 5 is my life! Let's get this going for you as soon as possible. 


You can connect a PlayStation 5 to your Samsung TV and take advantage of your TV’s picture, color, and sound settings to get the most out of your favorite games. 


Connect your PlayStation to your Samsung TV
Once your game console is connected to the TV, Game Mode and Input Signal Plus will be turned on by the Auto detection feature.


Insert one end of the HDMI cable into the HDMI OUT port on the back of the PlayStation, and then insert the other end into any HDMI IN port on your Samsung TV. 4K 120 Hz gaming performance is available when the HDMI cable is connected to the HDMI IN 4 port with a Game icon.
Note: Support for 4K 120 Hz may vary depending on the model.


Insert the power cable into the AC IN connector on the back of the PlayStation, and then insert the power plug into an electrical outlet.

Turn your TV and PlayStation on. Press the Home button on your TV's remote, and then select your PlayStation (Game Console) from the Source menu.
Note: Some models may have different connection methods between the game console and TV.

Turn on the HDR settings on your PlayStation

Your PlayStation supports HDR video for an enhanced gaming and streaming experience.


On your PlayStation, navigate to and select Settings.

Select Sound and Screen, and then select Video Output Settings.

Video Output Settings highlighted on a Samsung TV

Set the HDR and Deep Color Output settings to Automatic.

Select Adjust HDR and then follow the on-screen instructions.

Check that the Input Signal Plus setting is on
If your TV does not activate the Input Signal Plus setting automatically when connected to the game console, you can turn on the settings manually.


On your TV, navigate to and select Settings.

Select General, and then select External Device Manager.

Select Input Signal Plus.

Input Signal Plus highlighted on a Samsung TV

Select the HDMI port that your PlayStation is connected to.
Note: For models before 2018, the Input Signal Plus setting is known as HDMI UHD Color.


If this does not help I recommend visiting your retailer or letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  


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