Don't know where else to go! Purchased Q80B 55" in Nov 22. Constant problems with voice not syncing with peoples lips. No, don't have a sound bar or speakers - just tv sound. This happens on broadcast stations as well as streaming. Have done the Samsung chat, with no fix. Have called for phone help and they blamed the cable company. Cable company came in twice and replaced cables, cable ends and cable box. This took care of problems I had with picture freezing, but the sync problem just keeps getting worse. It's to the point where sometimes I can't watch a program - have to listen to it because it causes headaches from the way off-sync mouth movements.
BTW, when you spend all the time explaining your problem via chat, that information is NOT available to the live help person on the phone - so everything has to be explained from the beginning. This just adds more time onto a lengthy phone call.
As a senior I have a limited income and this purchase was supposed to be my last ever TV. Went a little higher in price since I wanted it to last. Honestly, I miss my old Sony - never had this problem with it! I am regretting this purchase, but just so fed up with this problem.. feeling stuck with no resolution.
Solved! Go to Solution.