Original topic:

Q80a Cloudy During Dark Scenes

(Topic created: 01-18-2022 06:14 AM)
userg30BxvScFd
Asteroid
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QLED and The Frame

13236956-DBC5-400D-8426-7740EDCBFF5F.jpeg

Anyone have this same issue in their q80a 65 inch? During dark scenes it’s very cloudy at the top of the tv. 

7 Replies
Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
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QLED and The Frame

Hello! If this is occurring on all sources and during the picture test this will require service you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userg30BxvScFd
Asteroid
Options
QLED and The Frame

is this a known issue with the q80's?