I purchased a 65" Q8DT and dealt with the audio cutout issue from May 2020 until firmware 2100 applied in January 2022. Once firmware 2100 applied the random audio cutouts stopped. On 2/26/2022 firmware 2200 automatically applied to the TV and the cutouts started again. I went into a chat session with Samsung support and I followed their troubleshooting steps including a factory reset of the TV. The support tech said I cannot go backwards with firmware updates. What I need from Samsung is to figure out a way that I can go back to the 2100 firmware or Samsung fixes the 2200 firmware update. Or I need the next firmware update to remove all the changes the 2200 firmware made. The TV is connected to a cable box, xbox series x and a Saumsung Q950A soundbar. All connections are HDMI.
We just bought a 75" QN800A. The audio clipped in and out randomly. We got a replacement from Best Buy and guest what - within 7 mins, same thing. @userf6y49KlI8n you've got a real issue w/ your software if this is an issue where my Panasonic Plasma from 2012 didn't have this issue whatsoever.
I am also getting audio cutouts, mine are only when I am playing uncompressed dolby atmos from my UHD player through the passthrough on the TV. I tried basically everything, new cables, changing every setting I could on both the player and the TV, ports, etc. as it was working fine up until recently. If I bypass the TV and just go from my UHD to the sound, works fine. Playing anything other than non compressed dolby atmos through the passthrough e-arc also works fine, it's only happening for me on the uncompressed atmos. Has anyone had any luck with fixing this? It's quite annoying.
I have had the exact same issue after updating. This was fixed and it is now broken. This only happens on Dolby Atmos uncompressed audio. Extremely frustrating. I have tried everything to fix this problem.
