Q900R: Remove the mat on uploaded photos

[usercUMaaT41wJ]

I have a 55" Q900R and I was wondering if anyone has been able to remove the mat from an uploaded photo.  None of the artwork that we have in the livingroom have mats, and I'd like what we're showing on the TV in ambient mode to be similar.

I've read the discussions for doing this on the Frame TVs, and I did have a 65" Frame that I was able to do this on.   I've followed the instructions from those threads, but I'm not seeing any option to select a mat or go without one.

We moved, and I decided to go with the Q900R in order to get better picture quality with the same frame look in a 55" model.

[usertdG4Nj6IHZ]

Hi there! 

I am having the exact same issue (have been for a year) and just cannot figure it out. 

Have you figured out a solution yet? 

Thanks

[useroyl2aSZg0q · Accepted solution]

Samsung Frame tv

How to get rid of mat

Use Pixlr.com

Crop photo to 16:9

Then check reform resize

Uncheck constrain proportions

Set to H:3840 W:2160

Save photo at 3840 2160

When loading the photo on SmartThings app check select mat and select no mat then save. 

[Samsung_n82koWD]

This doesn't work 

[useroyl2aSZg0q]

Samsung Frame tv

How to get rid of mat

Use Pixlr.com

Crop photo to 16:9

Then check reform resize

Uncheck constrain proportions

Set to H:3840 W:2160

Save photo at 3840 2160

When loading the photo on SmartThings app check select mat and select no mat then save. 

[user6XyEu2haDu]

This is obvious nonsense as it is higher than it is wide. Does no one check that the answers are even plausible?