Q90R Wavy reflection

[Dolfnsoul]

I just got my 75" Q90R last week and I noticed that the reflection on the screen is wavy. It looks like the screen has a curve to it. Very strange. Is this because of the anti glare coating? My old plasma had a mirror like reflection that was literally a reflection. Anyone else notice this? Is it possible my screen is warped?

[SamsungTam]

Is it possible to show a picture of the symptoms you're experiencing? 

[Dolfnsoul]

Middle of screen seems to have a distorted reflection. Do they all look like that or is this a defect? I've had some issues getting 4K content to look clear. Could that be why? I'll contact support if I need to .

[SamsungTam]

I can look into this further for you if you provide me with your full model code. How long have you had the unit? How long has this issue be occurring?

[Dolfnsoul]

OK...it's 

QN75Q90RAFXZAWM.

It was delivered on 7/24/20.

[SamsungTam]

This model number isn't registering in the system. Are you located in the U.S?

[Dolfnsoul]

Sorry...the model number is:

QN75Q90RAFXZA 

The WM on the end stands for Walmart. 

[SamsungTam · Accepted solution]

The next step would be to have a service tech come out to see what’s going on with the unit. Below are some service options available for you: 

- Since the unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service set up.

- Or you can private message with your serial number to have service set up. http://bit.ly/2tCGnGK