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‎09-11-2021
10:07 PM
(Last edited
‎10-25-2022
07:35 AM
by
SamsungJecca
) in
My QLED TV (QN65Q7FDMFXZA) screen has a small vertical white nonuniformity that appeared overnight on the screen. There is a faint vertical shadow at the center as well. I have done the self diagnosis test (failed the test) and have attached a picture of one of the test pictures. We have been enjoying the picture quality on this TV for 3 years. Now it is hard to watch any TV programming without seeing this defect.
 
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‎09-12-2021 06:42 AM in
QLED and The FrameI can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:
https://www.samsung.com/us/support/troubleshooting/TSG01202526/
If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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‎09-12-2021 06:42 AM in
QLED and The FrameI can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:
https://www.samsung.com/us/support/troubleshooting/TSG01202526/
If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
Send a message on Facebook
Send Message on Twitter
Send Message to Moderator
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
