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Original topic:

QLED TV has a vertical line on screen

(Topic created: 09-11-2021 10:07 PM)
userHNGhi4BZPK
Constellation
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QLED and The Frame

My QLED TV (QN65Q7FDMFXZA) screen has a small vertical white nonuniformity that appeared overnight on the screen. There is a faint vertical shadow at the center as well. I have done the self diagnosis test (failed the test) and have attached a picture of one of the test pictures. We have been enjoying the picture quality on this TV for  3 years. Now it is hard to watch any TV programming without seeing this defect.

34442253-F44A-4388-BAE2-72EF623F2EBB.jpeg

 

 
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SamsungLarry
Community Manager
Community Manager
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QLED and The Frame

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:

 https://www.samsung.com/us/support/troubleshooting/TSG01202526/ 

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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Solution
SamsungLarry
Community Manager
Community Manager
Options
QLED and The Frame

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:

 https://www.samsung.com/us/support/troubleshooting/TSG01202526/ 

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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