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QLED TV won't turn on

(Topic created: 02-27-2022 04:07 PM)
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user7Gb7fBcUWu
Constellation
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QLED and The Frame

My Samsung 75 Inch Flat QLED 8K Q900 Series Smart TV - QN75Q900RBFXZA won't turn on, remotely or via the manual button. It went off & can not turn on. Tried 4 different remote controls  & all blink RED.

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame

Hello! I completely understand your concerns with the tv, I'll be more than happy to assist. Is the tv plugged into a surge protector? if so, please plug the unit into an outlet. If you're still receiving the issue with the tv not turning on, the unit will require service.

 

Service Options:

If your tv is out of warranty you can reach out to a local service center to obtain an estimate for repairs. http://www.samsung.com/us/support/service/location.

 

If you're in warranty please feel free to send a private message with the full model and serial number to a moderator. http://bit.ly/2tCGnGK

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2 Replies
TRiCKST3R
Constellation
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QLED and The Frame

This happens to me when i leave the source on Nintendo Switch and turn off the TV. For some reason when i try to turn it back on....it turns on...but black screen and i get no controls. I have to disconnect the Nintendo Switch and turn off/on the tv.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame

Hello! I completely understand your concerns with the tv, I'll be more than happy to assist. Is the tv plugged into a surge protector? if so, please plug the unit into an outlet. If you're still receiving the issue with the tv not turning on, the unit will require service.

 

Service Options:

If your tv is out of warranty you can reach out to a local service center to obtain an estimate for repairs. http://www.samsung.com/us/support/service/location.

 

If you're in warranty please feel free to send a private message with the full model and serial number to a moderator. http://bit.ly/2tCGnGK

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