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Original topic:

QLED one connecting ports not working

(Topic created: 03-04-2023 09:46 AM)
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usergoVCIYC1S3
Cosmic Ray
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QLED and The Frame

the 4 hdmi ports don't work for me... does anyone know where I can buy a one connect 

 

 

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame

Hello! Thank you for reaching out! Not having your one connect box working can be frustrating. I would recommend trying the steps in the following link first: https://www.samsung.com/us/support/troubleshooting/TSG01109749/#tv-with-a-one-connect-box-has-no-pic...

 

If those do not help I would recommend going to our parts website samsungparts.com to purchase another one. If you are still within the one-year warranty we can go ahead and get you set up for service. Just send us a private message with your full model and serial number. 

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usergoVCIYC1S3
Cosmic Ray
Options
QLED and The Frame
this is my model 20230304_123939_1000039426_1677947981.jpg20230304_124008_1000039427_1677948010.jpg
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame

Hello! Thank you for reaching out! Not having your one connect box working can be frustrating. I would recommend trying the steps in the following link first: https://www.samsung.com/us/support/troubleshooting/TSG01109749/#tv-with-a-one-connect-box-has-no-pic...

 

If those do not help I would recommend going to our parts website samsungparts.com to purchase another one. If you are still within the one-year warranty we can go ahead and get you set up for service. Just send us a private message with your full model and serial number. 

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