Won't turn on. Just cycles on and off. I can see the QLED screen for a brief time (1 or 2 seconds) but then it shuts off. My TV worked great for 14 months. 2 months out of warranty the issue started. Unplugging for 30 seconds or more does not fix issue.
Hello! First I would like to welcome you to the Samsung community! I completely understand your concerns about the tv not staying on. I'll be more than delighted to assist. Here's a link you might find helpful: https://www.samsung.com/us/support/troubleshooting/TSG01001086/
If the issue still occurs then your unit will require service. Here are some service options as well as additional help.
Reach out directly to Samsung Support at 1-800-726-7864 or one of the following digital methods:
PM A moderator by clicking on a moderator’s name and selecting the message option, please be prepared to provide contact information along with any ticket information including the model & the serial/IMEI number of your unit/device.
Hello! First I would like to welcome you to the Samsung community! I completely understand your concerns about the tv not staying on. I'll be more than delighted to assist. Here's a link you might find helpful: https://www.samsung.com/us/support/troubleshooting/TSG01001086/
If the issue still occurs then your unit will require service. Here are some service options as well as additional help.
Reach out directly to Samsung Support at 1-800-726-7864 or one of the following digital methods:
PM A moderator by clicking on a moderator’s name and selecting the message option, please be prepared to provide contact information along with any ticket information including the model & the serial/IMEI number of your unit/device.
