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QN75Q70AAFXZA TV went black and cannot power on

(Topic created: 05-30-2022 07:37 PM)
userDpiRJRPR0Z
Constellation
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QLED and The Frame

This TV just 1 month old, it works fine without any problem.  I throw the "TV Stand" away 3 days ago and the bad thing happened right after the date.  When I watch the Disney Channel in the middle, the screen went dark and not came back.  I followed the website tons suggestions - unplug 30 seconds, unplug 60 seconds, hold power 30 seconds, hold power 15 seconds,.... etc. The TV comes back a while to allow me have a diagnostics - it said OK - no problem found.  All in the sudden, it turns black again.  It was off and on twice.  I did "RESET" as my final try out.  The TV comes back after 24 hours, have Hello..., After I connected to internet and watched the Samsung Bloomberg channel, it happened again - went black.  Never comes back till now.

CP53
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Samsung_Moderator
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QLED and The Frame

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01001086/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email. 

 

 

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2 Replies
Diaboyos
Honored Contributor
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QLED and The Frame
If it's one month old file a warranty claim to get it repaired.
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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01001086/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email. 

 

 

Send a message on Facebook

 

Send Message on Twitter

 

Send Message to Moderator