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Original topic:

QN800A 75" keeps restarting and wont turn on

(Topic created: 02-23-2022 12:37 PM)
RonT
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QLED and The Frame
Hi All,  my 3 month old Samsung 75" inch Neo Qled 8k just keeps restarting.  No picture, i can hear the box click on and off and backlight would come on for a few seconds then it would turn off then would repeat the process.  It's been 2 days and no luck.  I've done the basics, unplugged all that is connected, I've left the TV unplugged over night and it's doing the same thing.  Has anyone come across this dilema?
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Samsung_Moderator
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QLED and The Frame

Hello! I understand how this can be frustrating with your TV power cycling, have you tried the troubleshooting steps below? 

 

By default, some HDMI devices are set to turn the TV on when they turn on. This feature is Anynet+, also known as HDMI-CEC, and allows you to control both devices with your TV remote. If you want to turn on your devices separately, you can turn off Anynet+ in Settings > General > External Device Manager, but you will no longer be able to use your TV remote for both devices.

  1. Unplug the TV for 30 seconds.

    Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.

  2. Inspect the power cord for damage.

    Check the power cord to see if there is any visible damage. If the power cord appears to be damaged. You can get a replacement at samsungparts.com.

    You can search for your TV model to find the exact power cord you need.

  3. Plug the TV power cord back into the wall outlet.

    If you were using a surge protector, bypass it for now and use a wall outlet.

  4. Try to update the software.

    In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.

  5. Disable the Power On with Mobile option.

    TVs which can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on.

    If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.

     

    If the troubleshooting steps did not help above then this will require service, you have a couple of options based on your warranty. 

    - If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
    - If you have an extended warranty you can reach out to them to have service set up. 
    - If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
    - If you're OUT of warranty, you can use this link below to find a service center in your area. 

    https://www.samsung.com/us/support/service/locations/

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame

Hello! I understand how this can be frustrating with your TV power cycling, have you tried the troubleshooting steps below? 

 

By default, some HDMI devices are set to turn the TV on when they turn on. This feature is Anynet+, also known as HDMI-CEC, and allows you to control both devices with your TV remote. If you want to turn on your devices separately, you can turn off Anynet+ in Settings > General > External Device Manager, but you will no longer be able to use your TV remote for both devices.

  1. Unplug the TV for 30 seconds.

    Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.

  2. Inspect the power cord for damage.

    Check the power cord to see if there is any visible damage. If the power cord appears to be damaged. You can get a replacement at samsungparts.com.

    You can search for your TV model to find the exact power cord you need.

  3. Plug the TV power cord back into the wall outlet.

    If you were using a surge protector, bypass it for now and use a wall outlet.

  4. Try to update the software.

    In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.

  5. Disable the Power On with Mobile option.

    TVs which can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on.

    If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.

     

    If the troubleshooting steps did not help above then this will require service, you have a couple of options based on your warranty. 

    - If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
    - If you have an extended warranty you can reach out to them to have service set up. 
    - If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
    - If you're OUT of warranty, you can use this link below to find a service center in your area. 

    https://www.samsung.com/us/support/service/locations/

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RonT
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I sent you a direct message
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