On my 1 month old QN90B tv using an amazon show to changing channels all is ok. When using the Alexa that is on the tv to change the channel on a Verizon Fios box the channel changes to the correct local channel on the tv with it's correct channel description, but the Alexa on the tv tells you it is a different tv station description. In Portsmouth Va. channel 503 is WTKR , but the tv Alexa says it is channel WJLP-Dt which is in New Jersey. Everything has my correct address filled in. It sound like it ins some kind of location error. Its not a big problem we just ignore the Alexa voice and closed caption displayed.
Any fix would be nice. We also had a 3 hour time difference between the tv time and Alexa time. We had to turn off and on the Auto function in the time setting screen to finally get it to tell the correct time!!!
Hello, Thank you for reaching out. I apologize for the confusion and any inconvenience. However, we do not have the ability to support models outside the US. There are differences between the US and International firmware, which we do not have access to. If you purchased your device outside the US, please visit the link below for support in your area.
