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Original topic:

QN95A blue haze or smudge

(Topic created: 04-06-2022 04:28 AM)
useriaHXP0HAi9
Constellation
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QLED and The Frame

I recently bought a QN95A, but there is this blue haze and fingerprint smudges that are impossible to remove, a dry microfiber doesnt work

20220405_101300.jpg

20220405_151734.jpg

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame

I can definitely understand how frustrating this may be. If you recently purchased this unit, I suggest returning it to your retailer. Otherwise, I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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Diaboyos
Neutron Star
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QLED and The Frame
It looks like blue in the reflection on the pictures. But if it's blue like that all the time, on every source, return it.
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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame

I can definitely understand how frustrating this may be. If you recently purchased this unit, I suggest returning it to your retailer. Otherwise, I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter
 
Send Message to Moderator