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Original topic:

Qn900B software update problem

(Topic created: 12-13-2022 02:05 PM)
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wingdam
Asteroid
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QLED and The Frame

I just updated online to 1421 software and now have a problem on the home screen.  There is a menu bar on the left of the screen that has game options search options and other selections, however whenever I move to that bar the TV instantly  switches to the last input I was watching and there is no way to access that menu all other regular inputs ant apps can be used just not the menu on the left side. I've rebooted and nothing changed. I see that the only software on the Samsung download page shows 1304.2 should I downgrade if possible or what as with a $3,000 new TV this is very irritating.

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BlakeShown
Astronaut
Options
QLED and The Frame

I would recommend factory resetting your TV

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Solution
BlakeShown
Astronaut
Options
QLED and The Frame

I would recommend factory resetting your TV

wingdam
Asteroid
Options
QLED and The Frame

Turned it on today and everything was fine.

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