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Original topic:

Right 40% of QLED TV Screen Has Darkened

(Topic created: 08-16-2023 03:00 PM)
cyberbiker
Cosmic Ray
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QLED and The Frame

This past week I noticed the right 40% of my 2021 QN32Q60A QLED 4K HDR TV screen darkened. -see image - I bought it about 20 months ago so it was out of warranty. A quick search of the net indicated others have also had this problem. Some suggested 1) pulling off the back and check connectors, 2) dragging a grounding wire around any accessible modules or 3) unplugging the power cord from the TV for a while.

I took these three steps, which seems to have cleared up the problem for the time being.

• Unplugged the power cord and HDMI connections from the TV for an hour.
• Changed the Picture Mode to Standard from Dynamic at Settings>Picture>Picture Mode> StandardD
• Returned the Picture Settings to Factory default at Settings>Picture>Expert Settings>Reset Picture.

If others have suggestions, please add them. If the problem reappears, I’ll update this thread.

4 Steps that Might Fix Your Samsung TV With Half Black Screen, https://youtu.be/1t2UN338UFM
Q60C QLED TV & Xbox Cloud Gaming

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Samsung_Moderator
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Hey there! I'm glad you were able to find some troubleshooting steps that corrected the issue 🙂 In the event it does happen again and the steps you've done don't work anymore, check this link out for different steps and see if they work for you: https://www.samsung.com/us/support/troubleshooting/TSG01109749/

 

If these steps don't work, the TV will require service. You can find a local repair center here: https://www.samsung.com/us/support/service/locations/

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Samsung_Moderator
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Community Manager
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QLED and The Frame

Hey there! I'm glad you were able to find some troubleshooting steps that corrected the issue 🙂 In the event it does happen again and the steps you've done don't work anymore, check this link out for different steps and see if they work for you: https://www.samsung.com/us/support/troubleshooting/TSG01109749/

 

If these steps don't work, the TV will require service. You can find a local repair center here: https://www.samsung.com/us/support/service/locations/

cyberbiker
Cosmic Ray
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QLED and The Frame

That brief article may be on to something. When I went to the Samsung TV settings and reset them to factory default, it seemed clear the black screen up. The TV is connected to the broadband modem by Wi-Fi. The only device I have connected to it by HDMI as an Apple TV. That tends to have higher quality color settings and perhaps placed a load on the TV picture modules. Since I connected the Apple TV back I have had perhaps one instance a dap when the screen starts  to darken but it clears itself up.

I’ll continue to troubleshoot to refine solutions. I’m a little irritated that the Samsung tech-support people didn’t suggest restoring the picture to factory defaults. As it was, I ordered a new TV for $640 before discovering that solution.

Q60C QLED TV & Xbox Cloud Gaming
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cyberbiker
Cosmic Ray
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QLED and The Frame

That paragraph probably has validity. I only had an Apple TV connected by HDMI, as the TV is connected to my broadband modem by Wi-Fi. I noticed when I went to the Samsung TV picture settings and reset the factory default it cleared the problem up, but I had also disconnected the Apple TV.

The problem still occurs briefly one time a day, with the Apple TV connected, but seems to clear itself up. I will continue to try to refine a solution.

I wish the Samsung tech support agent had recommended resetting the picture. he did suggest we do an HDMI test and that I disconnect the external devices, neither of which cleared up the black screen.  As it was I purchased a new ZQLED TV for $640 before discovering that that Resetting the picture to defaults would clear the problem up.

Q60C QLED TV & Xbox Cloud Gaming
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