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I am having a similar issue - I didn't realize the bluetooth aspect of the remote could stop working while the IR continues to work. I used to be able to control the tv from anywhere in my living room, now I need to be right in front of it. Were you able to find a solution?
Hello! Thank you for reaching out! Not having your remote working properly will cause some issues using your TV. The troubleshooting link below will be most helpful in solving this issue.
If this does not help then you may have to purchase a new remote, depending on your warranty. If you are within our 1-year warranty we can look into sending a new one out. But if you are out of that you can purchase a new one at samsungparts.com.