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Original topic:

S95C signal dropouts with Sony PlayStation 5

(Topic created: 08-13-2023 08:59 AM)
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BlueberryPancakes
Astronaut
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QLED and The Frame

My new Samsung 55" S95C OLED TV, experiences seemingly random 2-5 second drop outs of both video and audio while trying to play PlayStation 5. I have tried multiple certified 2.1 HDMI cables in multiple ports on my One Connect Box, and this has not changed the situation. I'm not alone on this either, as there are several people on Reddit who are also mentioning experiencing the same issue. I have tested the system and HDMI cables with a competitor's 4k 120hz television, and everything is fully functional there with no issues over 10+ hours of gameplay.

This happens with both PlayStation 4 and PlayStation 5 games, both at 4K and 1080p, and at 120hz or 60hz. Disabling HDCP on the PS5 seems to reduce the frequency with which this happens, but definitely does not entirely solve it and shouldn't be necessary regardless.

Using Device Care, my HDMI cables all pass the cable test, and Signal History shows no issues whatsoever even immediately following a drop out. Any help would be greatly appreciated, as I love the TV otherwise and would like to be able to keep it, but this issue is a deal breaker right now.

I am on version 1212 of the software, and these are my current connections to the One Connect Box:

HDMI 1: PlayStation 5

HDMI 3 (Arc): Roku Smart Soundbar

Ethernet Cable

Power Cable

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Solution
Samsung_Moderator
Community Manager
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QLED and The Frame

Hello! Thank you for reaching out! I see that you have tried all the recommended troubleshooting for this issue and made sure that everything is up-to-date. At this time service would be recommended. I would recommend calling in directly to get the fastest service on your TV. You can call in at 1 (800) 726-7864. I would recommend mentioning the one connect also as some comments suggest that it's the one connect and not the TV. 

 

Depending on your warranty you will have a couple of other options for service. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one-year warranty, you can Private message me or one of our moderators with your full model and serial number. 
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/