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Original topic:

SAMSUNG QLED Q70RA Vertical Line

(Topic created: 10-15-2021 10:50 PM)
userXOv6YgwuKD
Constellation
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QLED and The Frame

Dear Samsung,

I have Samsung Q70RA QLED Television which is about 15 months old. I was watching a TV four days back and all was fine on screen and suddenly a vertical line appeared while watching TV. I have complained about the about the same to the service center but they are not at all interested to diagnose the TV and instead they claim that it is due to physical damage. I strongly opposed the comment or report submitted by the service technician since there is not a single scratch on the tv and is vertical line appeared while watching the tv suddenly. Does this your company means the physical damage. Kindly review the post seriously. My contact number is *****.

Thanking you,

Yogesh *****

******

Hubli, Karnataka

1 Solution


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SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
QLED and The Frame

My apologies I understand how this may be frustrating and want to help, just want to confirm does this occur on all sources and during the picture test? If this does then this will require service and you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
QLED and The Frame

My apologies I understand how this may be frustrating and want to help, just want to confirm does this occur on all sources and during the picture test? If this does then this will require service and you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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