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Samsung Frame 55" QN55LS03TAFXZA Power Cycling

(Topic created: 04-28-2022 06:53 AM)
userv096MuP3Lg
Asteroid
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QLED and The Frame

I purchase my Frame 55" new from Best Buy in April of 2020.  Last night (April 27th) the unit just started power cycling.  The red led underneath started frantically blinking.  The art that I had displayed went black.  "The Frame" in white lettering appeared on the screen for about 2 seconds, then the screen goes black.  This cycle repeats over and over until I unplug the power from the One Connect box.  

Upon inspection of the One Connect box, I see that the optical audio plug turns red corresponding with the turning on and off of the tv mounted to the wall.  There's also a light clicking every time the unit is turned on.

It appears the issue is with the One Connect box.

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame

Hello! I understand how this can be a cause for concern with your TV power cycling, if you have tried the troubleshooting steps in the link below and they did not help this will require service, 

https://www.samsung.com/us/support/troubleshooting/TSG01108742/

- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup

- If you're OUT of warranty, you can use this link below to find a service center in your area. 

 

https://www.samsung.com/us/support/service/locations/

 

 

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame

Hello! I understand how this can be a cause for concern with your TV power cycling, if you have tried the troubleshooting steps in the link below and they did not help this will require service, 

https://www.samsung.com/us/support/troubleshooting/TSG01108742/

- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup

- If you're OUT of warranty, you can use this link below to find a service center in your area. 

 

https://www.samsung.com/us/support/service/locations/

 

 

userv096MuP3Lg
Asteroid
Options
QLED and The Frame

Thank you for providing these instructions.  I've seen you post the same instructions to other users having what seems to be the same exact issue.  In all honesty I have to ask, are you a bot?  It's clear in all of our posts that we are not able to interact with Samsung's GUI.  If I'm lucky, the display shows the word "The Frame" for about 5 seconds before it automatically turns itself off and repeats the cycle over and over again until I unplug the One Connect box.  The instructions provided don't work and frankly, they demonstrate a lack of understanding of the issue.

 

The TV was $1600 and just turned 2 years old last week.  I was under the assumption that The Frame was a high end product.  $1600 for a 2 year rental seems like a complete waste of money.  I called your repair department and they told me for this TV the parts kit is $500 and the service visit and labor is $200.  If this TV was 5-6 years old I would consider this, begrudgingly.  This Frame TV replaced a Sony that lasted 14 years!!!!  I have Samsung appliances (Dishwasher, range, microwave, washer and dryer) and can't believe the experience with this TV.