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Samsung Frame Frozen After Factory Reset

(Topic created: 12-01-2023 03:15 PM)
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Z85
Constellation
Options
QLED and The Frame

My 55” Samsung Frame TV has been acting up for a while. I decided that doing a factory reset couldn’t make things worse but I was wrong.

Since I did the factory reset, my TV won’t move past the  hello/hola/bonjour set up screen and no longer responds to the Samsung Smart Remote. I’ve reset the remote and tried to pair it with the TV a dozen times and nothing. I’ve unplugged all the wires and plugged them back in. No one at Samsung support is able to help. Any ideas?! 

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Z85
Constellation
Options
QLED and The Frame

Update: There’s nothing Samsung can do. I have to buy a new TV. This thing was $1K+ and  isn’t even 2 years old. UNBELIEVABLE! Never buying a Samsung again.

Slapppy
Galaxy
Options
QLED and The Frame

Products these days have 50/50 reliability. I have yet to have a large screen that lasted more than 3 years. Versus the days when Zenith, Sharp, Sony from the 80's CRT lasted 20 years or more. Yeah they were 25" and 32" CRT, but they were rock solid. Upgrading bigger screen was the only reason to shelf them or donate. Buy extended warranty for 3 years or maybe 5, then when it expires these guys break. lol

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