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Original topic:

Samsung q8 tv screen has a reddish spot

(Topic created: 08-15-2023 12:24 PM)
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estrangedpeter
Constellation
Options
QLED and The Frame

Hi,

Please see attached pictures below. The screen has a reddish tone. Similar to water damage... but: during setup today,  for  1-1 second - it became normal, then back to like this again, so it is something else. 

Did anyone experience this? 

Exact model: QE75Q8DNAT

Looking forward for ideas/suggestions.

Thanks!

Peter

 

20230815_150117.jpg20230815_151707.jpg

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame

Hey, estrangedpeter. First, welcome to the community! Because of my kids, the tv may be the most important electronic in my house so I can definitely understand your concern here. Let's try to alleviate some of the stress by trying a couple of steps.

 

Lower the Backlight setting.
Navigate to Settings, select Picture, and then select Expert Settings. Select Backlight. Lower the backlight setting until the cloudiness improves or disappears.

Note: The Backlight setting option may not be available on all TVs.

 

Change the Picture Mode to Natural.
On 2021 TV models: Navigate to Settings, select Picture Mode, and then select Natural.
On previous TV models: Navigate to Settings, and then select Picture. Select Picture Mode, and then select Natural.

Perform a picture test and review.
On 2021 and newer TV models: Navigate to Settings, select Device Care, and then select Self Diagnosis. Select Picture Test, select OK and then view the picture test. You can select Yes if the picture looks normal, No if there is a problem with the picture, or Show again to see the picture a second time. 

On previous TV models: Navigate to Settings, select Support, and then select Self Diagnosis. Select Picture Test, and then follow the on-screen directions.

 

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  

 

Send a message on Facebook 
 
Send Message on Twitter
 
Send Message to Moderator

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location

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3 Replies
JBTechfanatic
Supernova
Options
QLED and The Frame
Is this a new TV if so have you removed the plastic coating off of the screen as that could be the problem if you have done that and this is a new TV I wouldn't mess around I would just exchange it for a new one as it could be damaged anti-reflective coating
estrangedpeter
Constellation
Options
QLED and The Frame

Hey, actually I bought it used and did not pay attention to the description in the ad. 

What is weird that it became normal a few times for 1-1 seconds, so I guess software or some connection, chip issues can be also..? (just guessing)

Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame

Hey, estrangedpeter. First, welcome to the community! Because of my kids, the tv may be the most important electronic in my house so I can definitely understand your concern here. Let's try to alleviate some of the stress by trying a couple of steps.

 

Lower the Backlight setting.
Navigate to Settings, select Picture, and then select Expert Settings. Select Backlight. Lower the backlight setting until the cloudiness improves or disappears.

Note: The Backlight setting option may not be available on all TVs.

 

Change the Picture Mode to Natural.
On 2021 TV models: Navigate to Settings, select Picture Mode, and then select Natural.
On previous TV models: Navigate to Settings, and then select Picture. Select Picture Mode, and then select Natural.

Perform a picture test and review.
On 2021 and newer TV models: Navigate to Settings, select Device Care, and then select Self Diagnosis. Select Picture Test, select OK and then view the picture test. You can select Yes if the picture looks normal, No if there is a problem with the picture, or Show again to see the picture a second time. 

On previous TV models: Navigate to Settings, select Support, and then select Self Diagnosis. Select Picture Test, and then follow the on-screen directions.

 

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  

 

Send a message on Facebook 
 
Send Message on Twitter
 
Send Message to Moderator

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location