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Samsung qn75q65fnf 4k smart tv Panel Seperating

(Topic created: 11-02-2023 05:53 PM)
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Cristinao56
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I have owned this TV for a few years. I was watching TV with my family and the screen began to fall off the television.  My two young children and a small dog were in room and thankfully my husband was quick and stopped the screen from falling and hitting them. This is a big screen and it would have caused injury to anyone in it's way. This is a serious safety issue with this TV. All my electronics are Samsung and I am shocked that this was poorly made and what major safety risk it has. I used to always recommend Samsung to all my family,  friends and colleagues. I'm saddened that the quality has declined. I bought this from Costco and they only have a 3 month exchange policy. This TV was so expensive and now we are left without a TV. I am the original owner of this TV and it has been mounted in the same spot since I took it out of the box. No damage has happened to the TV so I know this is just a poorly made television and Samsung needs to be aware of this safety issue. 

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DevinL
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Could you add photos? Find it hard to believe even a poorly made TV that got through quality control would have the "screen fall of the TV".
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Cristinao56
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I attached photo below

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JBTechfanatic
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Sorry to hear glad everyone is ok. Can you share photos please? I'm not even sure how a screen would fall off.
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Cristinao56
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See picture below. 

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JBTechfanatic
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Please dont take this the wrong way im truly trying to figure this out. In this photo There looks like so big gashes in the frame. The biggest seems towards the top. Do you know What happened there could it of been pryed on? The only other thing that could cause that to possibly happen is the mount was not in the steel enforced bolt areas in the tv using the correct mount kit for that model. Then over the years of pulling on it from hanging on the wall it would separate the frame. But regardless I wish you well and hope you are able to buy a new tv soon to enjoy.
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Cristinao56
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There was no damage to the TV. What you see is actually the original protective thin film. I can take it off and take a new picture if you'd like. I bought the mount the same exact day from Costco that was recommended for this exact model. The TV was mounted and only moved one time over the past few years. This is why I'm surprised this happened and came here to post. 

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Solution
Samsung_Moderator
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Hello there! We're so sorry to hear about this situation with your television, and definitely understand the concerns. We have reached out to you via a private message to request some additional information. Please follow up with us there, as our community members will not be able to assist with this matter. We look forward to speaking with you. 

stratguy
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I would like to see pictures myself. How can a screen fall off. If the actual screen fell off the TV it would barely weigh a pound.
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Cristinao56
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See picture below

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