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Small reflective circles on screen

(Topic created: 06-19-2023 05:01 PM)
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BeDog
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QLED and The Frame

7 months ago we bought a Samsung

 S95B 65" 4k tv
 About a month ago we noticed small cirles appearing on the screen. They are there with the tv on or off, they are coming from under the screen. A tech came out and took photos and sent them into Samsung. The tech that received them said it was a cosmetic issue and they refuse to cover the repair. These are not white blurry spots, they are small circles. We are shocked that Samsung refuses to cover it. We have done nothing but take excellent care of this television. I am at a loss on what to do about it. The tech that came to my house said this is definitely something internal. In total we have around 15 circles that are getting bigger. Samsung says it just cosmetic and my 2 choices are pay out of pocket or buy a new tv. Im extremely  off and feeling ripped off. Im done with samsung, it is clearly an internal issue. Supervisor named Joseph is a complete jerk and could not have been any less helpful. 
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Samsung_Moderator
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QLED and The Frame

Hello! Thank you for reaching out! I can see how this can be frustrating with this occurring on your TV. So that I may be able to better assist you can you send us a private message with your full model and serial number? And any previous ticket numbers you may have? 

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