JUMP TO SOLUTION Solved

Original topic:

Sound dropping out 1-2 seconds

(Topic created: 08-05-2022 02:16 AM)
Pocket26-09
Constellation
Options
QLED and The Frame

Hi, I bought a qe65qn94aatxxu around 10 months ago and have had the issue with the sound dropping out for 1-2 seconds since the day I purchased it. I have also noticed that it will drop off the Q-symphony and go to soundbar only sometimes. I thought it was something I was doing so followed the fault finding from previous posts and still the problem exists.  I have also tried using tv speakers only, sound bar only, Q-symphony, new hdmi cables etc and it still drops out intermittently.  Can I try anything else before I take it back to Currys?

 

2 Replies
Diaboyos
Neutron Star
Options
QLED and The Frame
If you've already tried all that and it's still doing it I'd return it if you can.
0 Likes
Reply
Solution
tomsframe
Galaxy
Options
QLED and The Frame

As an EU product you should be posting here probably:

https://eu.community.samsung.com/t5/tv/bd-p/uk-tv

Dunno Currys but here in US you would get a tech to come-out under warranty and fix it perhaps with a board swap. Which is what I'd do if the display itself was otherwise perfect.