Original topic:

Stuck pixel

(Topic created: 03-24-2020 01:11 PM)
user9tProaeFPe
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Can Samsung fix stuck pixels with some type of remote access program? I have one that will not stop glowing blue.  TV is less than a month old, but I would rather not have to go through the hassle of replacing it.  82 inch q70, it is rather noticeable 

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SamsungJam
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Depending on the television, you can go to the menu and see if there's a "Pixel Shift" option.  If not, unfortunately the onlt option would be an exchange through the retailer or a service.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user9tProaeFPe
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Pixel shift is for plasma tvs not led.  I am within return period, amazon is delivering a new tv tomorrow and samsung can deal with refurbishing the panel.  Sad waste of money and equipment  😞

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ddsanchez_82
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Hey, @user9tProaeFPe 

 

                I have had some succes running this video https://youtu.be/hpeLXoqyiyA.  I recommend letting it play in the background for a an hour uninterrupted.  I wouldn't watch it though if you suffer from epilepsy.  Hope this was helpful.  If it was please leave a like  and check off as a solution.

 

                                  Take Care,

                              ddsanchez_82

ULTIMATE - TRUE 4K Super HD Dead Pixel Fixer - IDP-Film Studios Software v.1.00.01B ( MK2 ) http://www.idp-film.com/ MK3 version now Released: https://www.youtube.com/watch?v=X71jVGybxb4 ** Note: unlike others we have 72458 different flotation points with complete spectrum to eliminate dead pixels
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SamsungJam
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Thank you for sharing!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user9tProaeFPe
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I tried it didnt work.  However,  I do know that these types of videos do help unstick the pixel.  I appreciate the link. 

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