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Original topic:

TV displaying random lines and colors. Only sound works.

(Topic created: 06-29-2022 03:55 AM)
user90T4BbiUhB
Constellation
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QLED and The Frame

My TV just gave out one day and started to show random colors and lines across the screen. Doing the picture test shows that the TV is still looking messed up. The website stills says that I am in warranty but I contacted support but they said the opposite. And when I try to use the website I keep getting the message "An error has occurred while processing your request. Please try again or call us at 1-800-SAMSUNG." Is there a way I can get this sorted while getting it covered under warranty? 

 

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3 Replies
Bs2209
Sun
Options
QLED and The Frame
OH YEAH that's destroyed. Costco here you come
0 Likes
Reply
Diaboyos
Neutron Star
Options
QLED and The Frame
If the TV is under one year old then they should help you under warranty. If they won't, file a BBB complaint to record that you began the complaint while the TV was still under warranty.
Solution
Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame

I couldn’t live without my TV. Let’s get this situated for you as soon as we can. Give this link a shot for me: https://www.samsung.com/us/support/troubleshooting/TSG01202526/#lines-dots-or-spots-of-any-color-app... Please read the link in its entirety to reap the full benefit of the troubleshooting. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  

 

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If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location