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Original topic:

TV's Wi-Fi works in one room not another

(Topic created: 11-06-2023 11:25 AM)
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userCVYa2UNf85
Constellation
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QLED and The Frame

I have a QLED 40 inch in my den.

Has worked until today

When I start the screen goes to picture mode options, will not go to app selection

If I move to different room it works.

Nothing new in first room.

I rebooted modem

Any ideas.

FYI - I tried with smaller QLED and same issue.

 

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame

Hey there!  Thank you for reaching out!  I agree with @DanG92263 in this particular case.  If you aren't looking to purchase a wi-fi extender just yet, I would suggest reaching out to your internet service provider and having them make the television in that different room a priority device on the network so that it won't lose reception as easily.  

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2 Replies
DanG92263
Honored Contributor
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QLED and The Frame
You might need a wifi signal booster device that is placed in the home between the modem and the TV.
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame

Hey there!  Thank you for reaching out!  I agree with @DanG92263 in this particular case.  If you aren't looking to purchase a wi-fi extender just yet, I would suggest reaching out to your internet service provider and having them make the television in that different room a priority device on the network so that it won't lose reception as easily.