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Terrace TV won't turn on or just shows a black screen.

(Topic created: 08-09-2023 08:41 AM)
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PJB77
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I recently purchased a Terrace QN55LST7T.  Approximately half the time the TV will not display a picture when it is turn on using the remote.  I can see the TV responding to the remote, but no picture, no channels, no content.  To get the TV to work, I have to unplug it, wait a few seconds and then plug it back in.  Then it fires right back up.  The other half of the time the TV turns on fine using the remote.  Can't figure out what is going on. Also, I noticed there is a "fan" noise coming from the back of the TV when it is not in use. Is that normal?

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Samsung_Moderator
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Hello! Thank you for reaching out! That's definitely strange that your new TV is not powering on. I would recommend trying the troubleshooting steps at the following link: https://www.samsung.com/us/support/troubleshooting/TSG01109749/. If this does not help service/exchange would be recommended.  You will have a couple of options depending on when you bought this. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame

Hello! Thank you for reaching out! That's definitely strange that your new TV is not powering on. I would recommend trying the troubleshooting steps at the following link: https://www.samsung.com/us/support/troubleshooting/TSG01109749/. If this does not help service/exchange would be recommended.  You will have a couple of options depending on when you bought this. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/