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I made the HUGE mistake of purchasing the 2022 Frame TV from samsung.com. The customer bezel that was shipped with the TV came damaged, completely broken. I returned as requested and they accepted the return, BUT I have found it impossible to get a replacement frame sent out! After 7 calls and at least that many hours the Customer Service team is still completely useless. Never purchasing direct again, probably never another Samsung product. I am ready for Samsung to come pick up the whole order and be done with it, not worth my time or the frustration in dealing with a bunch of clowns.
Solved! Go to Solution.
I can definitely understand how frustrating this may be. I recommend reaching out to our ECommerce department. They can be reached at 1-855-726-8721