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Worst Customer Support EVER!

(Topic created: 05-18-2022 07:27 AM)
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userw9zceBLsjI
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QLED and The Frame

I made the HUGE mistake of purchasing the 2022 Frame TV from samsung.com.  The customer bezel that was shipped with the TV came damaged, completely broken.  I returned as requested and they accepted the return, BUT I have found it impossible to get a replacement frame sent out!  After 7 calls and at least that many hours the Customer Service team is still completely useless.  Never purchasing direct again, probably never another Samsung product.  I am ready for Samsung to come pick up the whole order and be done with it, not worth my time or the frustration in dealing with a bunch of clowns.

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Samsung_Moderator
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QLED and The Frame

I can definitely understand how frustrating this may be. I recommend reaching out to our ECommerce department. They can be reached at 1-855-726-8721

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