- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-18-2022 07:06 AM in
QLED and The Frame TVsI made the HUGE mistake of purchasing the 2022 Frame TV from samsung.com. The customer bezel that was shipped with the TV came damaged, completely broken. I returned as requested and they accepted the return, BUT I have found it impossible to get a replacement frame sent out! After 7 calls and at least that many hours the Customer Service team is still completely useless. Never purchasing direct again, probably never another Samsung product. I am ready for Samsung to come pick up the whole order and be done with it, not worth my time or the frustration in dealing with a bunch of clowns.
Solved! Go to Solution.
![Community Manager Community Manager](/i/rank_icons/admin.gif)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
05-18-2022 07:27 AM in
QLED and The Frame TVsI can definitely understand how frustrating this may be. I recommend reaching out to our ECommerce department. They can be reached at 1-855-726-8721
![](/skins/images/999EAD07434AFE1BF91E6F8B8F199A3C/responsive_peak/images/icon_anonymous_message.png)