Original topic:

Youtube 4k not working with 1310.4 version

(Topic created: 04-12-2021 03:28 PM)
user8EYNxYJ85Z
Cosmic Ray
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Youtube application is not working since the last 1310.4 update at 2018 high tier TVs.

 

You can check the issue at this topic with more than 140 replies...

 

https://us.community.samsung.com/t5/HD-and-UHD-TVs/Youtube-issues-after-update-ver-1310-4-Q9FN/td-p/...

 

Please Samsung / Google do something, it's not in our hands. At least let us rollback to previous version, this new one broke our TVs....

 

Thanks

 

6 Replies
userQh6UrI6qzW
Cosmic Ray
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Same here! Please send this to IT guys, its a problem mainly with wifi after update, it stutters. You can check it at speedtest via browser and u will see some freezes with conection. On cable it dissapears.

userr9NEuW3bMW
Constellation
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No doubt having one tv replaced the network card is NOT a solution for a problem that affects every single 2018 tvs. Make a recall or something if the solution is to replace a component. 

And it’s funny that Samsung didn’t reply to the problem in the last post but to basically close it offering no solution what so ever 

userMoHP8k15gA
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If Samsung have posted that the accepted solution to the issue is to replace the wireless board then surely they need recall the affected products or organise sending out engineers to carry out the replacement? Can the Samsung moderator please advise how to get the accepted solution?

Or are Samsung also planning to fix with a firmware upgrade? Please advise. Thanks.

user8EYNxYJ85Z
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On september Samsung replaced my wireless card because I had a problem with the remote control...unpairing randomly... Now I need to replace it again? Why can't solve a firmware problem with a new firmware? What happens if we are out of warranty? ... They told it was a YT problem and now we need to replace hardware of our tvs? 

 

Thanks Samsung, Im in love with u...

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userMoHP8k15gA
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Google are abandoning Google Play Movies on 15th June 2021 and swapping everything to YouTube! YouTube does not work with 4k movies on Samsung TV! Samsung: what are YOU going to do to fix the problem? Please advise urgently!

Anonymous
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We understand the importance of this application for many of our Samsung users. While we're not able to provide specific information, this has been sent up internally to be discussed with Google and YouTube developers. We appreciate the feedback here within the community!

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