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Original topic:

Youtube issues after update ver 1310.4 (Q9FN)

(Topic created: 01-13-2021 02:49 AM)
Xion4360
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After updating to the latest firmware, youtube now has issues.

 

Before I had no issues whatsoever playing 4K60fps videos with a network connection of over 100,000 kbps and a healthy buffer....now it's constant loading and defaulting to 360P.

 

Please look into it.

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usertC585CAsjK
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Raise your voices on Twitter. Samsung are busy launching new tv's so that they can break them after 2 years. No one should be buying from Samsung. I tested my 3 year old LG Nano Cell TV and youtube still works perfectly.

userYq2XrOL6p1
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Reportin that my 2018 Q7FN has the same issue. 2019 cheap 43" Samsung works perfectly, but 2018 2000€ TV is broken from reading these replies Samsung doesn't wanna repair it. Great company!

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hadouken1014
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YouTube app has a new update for 2018 Q7FN. Can confirm that with wired connection 4k seems to run so far. Wireless still just gets buffering circles. I agree that it is probably something related to wifi maybe in the firmware? I wish I had Twitter to use... just want some customer service so my tv works like when I bought it 😔
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user8EYNxYJ85Z
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Hello,

 

My last tests with 4k videos and Wifi (q7FN 2018) were successful.... I don't want to say the problem is solved with the last version of youtube app (web_20210106_00_RC01) because weeks ago it worked for some minutes and then failed again...

 

Can you check on your tvs?

 

Thanks!

userZof52SvNXK
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UE65NU8052 The problem still exists  😓

hadouken1014
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I am still having the issue via wifi. A wired connection is the only way currently I can watch 4k even with the new YouTube update.
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user8EYNxYJ85Z
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Sometimes it works with Wifi... sometimes not...

 

I've changed the connection to wire and it works...

 

Please Samsung/ Yotube(Google) do something...

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user8EYNxYJ85Z
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We can see moderators updating some comments like the last from  

userMvpgfouuPq but noone from Samsung is updating this topic with useful info...

 

 
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userQh6UrI6qzW
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Its all the same again. It was good for maybe like two days. 

Any moderator of this page or someone from support can reply to us that it was send to the "IT workers"?

userMoHP8k15gA
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I'm sure it's to do with the codec. Enable the stats for geeks stuff and I can see that the 4k streaming that fails is either vp9.2 (562) or vp9 (561). When it works it shows as vp9.2 (337) and vp9 (360).

At this point (months on) all I would like is:

1. an acknowledgement from Samsung and/or Google that they can reproduce and see the problem themselves 

2. That they are (or aren't) going to do something about it

It's astonishing that neither party are even prepared to confirm on this forum that they can see the problem!