QLED and The Frame

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QN32Q50RAFXZA Diffuser replacement part number

Posted by 09-07-2022 02:28 PM in QLED and The Frame

I have a samsung TV model QN32Q50RAFXZA and the semi translucent piece of material in between the backlight and the lcd panel which I assume is... View Post

09-08-2022 05:50 AM

I can definitely understand how frustrating this may be. I couldn’t live with my TV not having a ... View Post

QN75QN90A caught fire. Can be repaired?

Posted by 10-12-2022 10:10 AM in QLED and The Frame

I bought a QN75QN90A 3 months ago. This past weekend, the screen went dark blue, a crackling sound could be heard from the TV and then the room... View Post

10-12-2022 11:42 AM

Right, and what I am trying to say is I do not believe this is a product line wide defect, you si... View Post

Q80a 65" Bright spot on screen

Posted by 10-11-2022 06:05 PM in QLED and The Frame

How do I get rid of this obnoxious glow? Is the a fix for this? Can't return to bestbuy because the return policy... View Post

10-12-2022 09:31 AM

Looks like the diffuser layer behind the LCD is not working right, that's called "spot lighting" ... View Post

The Frame should be renamed The Shame

Posted by 10-09-2022 07:54 PM in QLED and The Frame

I purchased a brand new Frame 75 inch TV from Harvey Norman on Saturday 1st October. It worked great for 2 days then decided to switch itself... View Post

10-09-2022 09:08 PM

Why are you posting in the US forum ? Would be better off posting in a forum dedicated to your ar... View Post

An annoying incompatibility for mkv with flac audio tracks

Posted by 10-03-2022 02:03 AM in QLED and The Frame

I've bought a QN90A smart TV recently. Overall it worked amazingly well, but there is one problem that made me mad. I've stored a lot of... View Post

10-04-2022 03:22 AM

Has anyone else bumped into the same issue? The key point is that there is a problem with mkv/f... View Post

Installer smudges tv, marks not coming off?

Posted by 10-02-2022 02:27 PM in QLED and The Frame

I just received the tv on Friday, and opted to have it professionally mounted through the Samsung checkout. The installer... View Post

10-03-2022 02:06 PM

Hello! Thank you for reaching out! I can understand how this can be a cause for concern with ther... View Post

Neo Qled QN90B screen is flipped

Posted by 09-29-2022 07:28 PM in QLED and The Frame

I just installed my new QLED tv and the screen is flipped sideways. How do I rotate it to get it back to normal? ... View Post

10-03-2022 09:39 AM

Hello! I understand how this can be a cause for concern with your TV screen being sideways. I wou... View Post

$1,500 TV doesnt have Chromecast support?

Posted by 10-01-2022 03:39 PM in QLED and The Frame

Is there a reason why a $1,500 TV doesn't have Chromecast support? Name: Samsung Q80BA 75 Model:... View Post

10-01-2022 05:05 PM

Samsung TV OS supports Smart View and Air Play. View Post

Single Stud Adapter for Full Motion Slim TV Mount

Posted by 09-29-2022 12:05 PM in QLED and The Frame

Hi. I have a 55" 2022 Samsung Frame and the Samsung Full Motion Slim Mount (WMN-B05FB/ZA). My problem is that I don't have studs in... View Post

10-01-2022 08:29 AM

Just custom drill the mount at the stud location, for two lag bolts top & bottom, and then use pl... View Post

Paramount Plus not playing episodes

Posted by 07-17-2022 04:25 PM in QLED and The Frame

The app loads fine but anytime I try to play anything the circle just spins and it finally just says error with no code. I don't think my app... View Post

09-28-2022 02:46 PM

Hello! I understand how this can be concerning with the paramount app not playing episodes. But I... View Post

65" QN90A Local Dimming Zones are Breaking

Posted by 09-25-2022 01:54 PM in QLED and The Frame

Our QN90A is less than a year old and the local dimming zones are becoming mismatched. You can easily see three separate rectangles of varying... View Post

09-27-2022 04:14 PM

It's a problem inherent to backlit TV's. If your TV is less than a year old it should still be un... View Post

HdCP error

Posted by 09-25-2022 02:47 PM in QLED and The Frame

I have having trouble with smart view. It keep giving me "HDCP key not found" when trying to smart view. I have not attach any device to... View Post

09-26-2022 02:26 PM

Hello! I understand how this can be concerning with this error coming up! I would recommend if th... View Post

Q90t Receiver Auto On Problem

Posted by 08-18-2022 11:32 PM in QLED and The Frame

TV has been working great for over a year with my Onkyo Receiver. Recently I removed my Spectrum HD DVR Box from my TV.. Now every time I turn off... View Post

09-20-2022 02:37 PM

Thanks.... 1st Wouldn't that disable my Samsung remote turning on my Onkyo Receiver? 2n... View Post

Casting from Samsung 65" QN90A Neo QLED

Posted by 09-15-2022 08:50 AM in QLED and The Frame

I'm sure the answer is out there, but I can't seem to find the right search string. Everything I see about casting relates to casting from... View Post

09-19-2022 11:17 PM

Works on any current android based Samsung galaxy device from my experience. ... View Post

Auto Game Mode No longer working after firmware update to 2001

Posted by 07-01-2022 11:06 AM in QLED and The Frame

As stated the auto game mode detection is not working anymore. Was working fine before latest firmware update to 2001. View Post

09-17-2022 07:17 AM

I got 2101 and it didn't help but after getting an update for the Yamaha RCVR it is now working. ... View Post

Blue/purple haze on dark images

Posted by 09-14-2022 05:50 AM in QLED and The Frame

I just purchased a 2022 The Frame 65" TV and I can see a pretty severe blue/purple tint or haze on dark content when looking at the screen from... View Post

09-15-2022 10:35 AM

Hello! Thank you for reaching out! I understand how this can be frustrating with your new TV havi... View Post

Dish Network App Icon Missing

Posted by 09-13-2022 10:26 PM in QLED and The Frame

Wife complained the Dish Network Icon is missing on our 75" Qled. I was finally able to get the receiver on screen but only shows as Source... View Post

09-14-2022 10:58 AM

Hello! Thank you for reaching out, I understand how this can be frustrating with not having this ... View Post

IR remote of a different samsung tv controls Frame tv.

Posted by 09-11-2022 03:13 PM in QLED and The Frame

I have a universal tv remote with IR repeaters to control all home devices with a single remote. Yesterday i just discovered that the IR remote of... View Post

09-13-2022 11:02 AM

Thank you so much for reaching out! This forum is for the support of US products and customers. W... View Post

One Connect model question

Posted by 09-09-2022 07:38 PM in QLED and The Frame

Hi- wondering if anyone can assist- I need a new Samsung One Connect box- the one I currently have is BN91-17814A and I’m wondering if I can... View Post

09-12-2022 01:43 PM

Hello! I understand how this can be a concern with wanting to get another one connect. This would... View Post

Mark on screen

Posted by 06-06-2022 01:12 PM in QLED and The Frame

This is a brand new screen and there seems to be a mark on the top, almost where tape was placed. Anyone have this problem? Samsung recommended to... View Post

09-12-2022 10:33 AM

Solution: Samsung sent out a tech to inspect. Using a Mr Clean Magic Eraser (Orginal) and a bottl... View Post

Remote control red light blinking

Posted by 09-11-2022 08:37 AM in QLED and The Frame

I had recently bought a new Samsung Qled TV. The remote has started blinking the red top light. I have tried holding the volume up and back buttons... View Post

09-11-2022 10:11 AM

It means the batteries are weak ... replace them View Post

No wifi or remote for Samsung Frame TV

Posted by 09-05-2022 05:46 PM in QLED and The Frame

Hello! Our remote for our 2020 Samsung Frame TV broke in a move. Because we moved house and changed our wifi network, we cannot connect the TV to... View Post

09-06-2022 02:41 PM

Hello! I understand how this can be frustrating with the remote not working on your TV. Since the... View Post

Horrendous backlight bleeding in QLED Q70B

Posted by 09-05-2022 07:28 AM in QLED and The Frame

Just got the TV yesterday and the backlight bleeding is horrendous. It’s pretty much unwatchable. We live in Thailand and the seller has thus... View Post

09-06-2022 02:23 PM

Thank you so much for reaching out! This forum is for the support of US products and customers. W... View Post

TV remote volume buttons lag/won't recognize long press

Posted by 08-30-2022 07:18 PM in QLED and The Frame

So I have a 65 inch QLED tv I have had for a year now. When I try and turn up the volume( hold the volume button up/down) it doesn’t work it turns... View Post

09-01-2022 10:35 AM

Hello! I understand how your volume lagging like this can be frustrating. Since you have done som... View Post

Frame TV 2022 Audio Sync Problem

Posted by 08-20-2022 04:37 PM in QLED and The Frame

I have a brand new Frame TV, and all of a sudden the audio sync is delayed with the image. This happens across multiple apps (Netflix, Disney+)... View Post

08-22-2022 07:14 AM

I can definitely understand how frustrating this may be. No one wants to have the audio and video... View Post

QN55Q screen fade

Posted by 08-26-2022 12:09 AM in QLED and The Frame

i have had the TV for four years so it is out of warranty. I turn the TV on, picture stays good for... View Post

08-26-2022 09:07 AM

This is the way! View Post

How do we clear Recent list on 2022 The Frame

Posted by 08-24-2022 03:14 PM in QLED and The Frame

I am trying every forum post, YouTube video, blog post, etc to completely remove all traces of Samsung TV Plus from this thing. All the had to do... View Post

08-25-2022 05:01 PM

Not sure if it's the same for the 2022 model, but on my 2020 Frame, I can go to Settings > Genera... View Post

Help configuring my The Frame for Art Mode

Posted by 08-08-2022 08:54 PM in QLED and The Frame

I recently purchased a 2022 The Frame and just got it setup this weekend. The TV looks great, but I'm having issues configuring it the way I... View Post

08-24-2022 10:14 AM

Device is The Frame 50. What I would like to do is display art most of the time, but it's not ne... View Post

Motion sensor option is missing (The Frame 2022)

Posted by 08-24-2022 08:19 PM in QLED and The Frame

Hello, I just bought the 2022 55 model and the TV does not turn on automatically. In the ART mode I have two options, "Sleep after" and... View Post

08-25-2022 12:05 AM

It turns out the Thailand version of the Frame 2022 does not come with motion sensors. I wonder i... View Post

Difficulty connecting the stand to my new QN32Q60AAFXZA

Posted by 08-19-2022 09:19 PM in QLED and The Frame

Hello everyone, I am hoping someone can help me. I have a problem I can't seem to figure out. Two days ago, I purchased my new,... View Post

08-24-2022 12:01 PM

Thank you, saw that. The question was for a 58” Samsung. Texted support and they didn’t know the ... View Post