QLED and The Frame

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Bright and dark and in between.

Posted by 09-22-2023 11:30 PM in QLED and The Frame

I've had my Frame(QN55LS03RAFXZA) since 2020 and last night, I noticed a dark area on the right side of my screen. I noticed the black was a... View Post

09-25-2023 10:53 AM

Hello! Thank you for reaching out! I see how this can be concerning with your TV screen having these... View Post

Apple TV remote no longer activates Art Mode after update 1520

Posted by 09-21-2023 06:41 PM in QLED and The Frame

Update 1520 caused a compatibility issue with Apple TV and Art Mode. Prior to this update, the system worked seamlessly: pressing the power button... View Post

09-24-2023 07:36 PM

I just reviewed the tv itself, although the tv was not the problem, the 1520 update was! I'm trying ... View Post

auto volume setting not work

Posted by 09-14-2023 10:29 AM in QLED and The Frame

With my new qn65qn90bafxza Samsung smart TV, the auto volume setting does not work so the volume is not uniform between the tv (cable source) and... View Post

09-18-2023 01:08 PM

If you haven't had a chance yet try changing the audio to stereo while on Netflix. I see that this h... View Post

Art Mode Not Loading

Posted by 09-21-2023 04:26 AM in QLED and The Frame

Got new Frame TV yesterday and when I got to the Art section in the home screen, nothing loads totally black screen. TV is connected to Internet... View Post

09-21-2023 07:33 AM

Hello! Thank you so much for posting about this. I completely understand your concerns with the Art ... View Post

Art Subscription Error 410447

Posted by 09-18-2023 04:18 PM in QLED and The Frame

I’m not able to access the pictures on my Frame TV. When I select a picture, it says to get a membership. When I click on membership, it says,... View Post

09-19-2023 01:22 PM

That's odd. There may be some connection issue with the servers causing that to happen. I suggest re... View Post

Control TV with Apple Watch

Posted by 09-17-2023 12:04 AM in QLED and The Frame

Hello Pals Hope you are well. Anyone is aware of how to control Samsung QLED Smart TV through Apple Watch, Series 7. I hope someone in this... View Post

09-19-2023 01:05 PM

Thanks @VerbumVeritum. Will post at Apple. View Post

Frame Wake on LAN

Posted by 07-08-2023 06:34 PM in QLED and The Frame

How can I disable the "wake on lan" feature on my frame TV? The menu selections on the Samsung support site do not match what's on my... View Post

09-15-2023 03:46 PM

You go to settings -> all settings -> GENERAL -> NETWORK -> Expert Settings -> Power On with Mobile ... View Post

Samsung Q60 2018 Picture off

Posted by 09-14-2023 01:25 AM in QLED and The Frame

Hey recently I have been wanting to turn the picture off at night but keep audio on. For the past few years I have just been turning backlighting... View Post

09-14-2023 02:25 AM

t's not uncommon for different TV models to have variations in their features and settings, even wit... View Post

Q900TS - picture screening, clouding, bleeding

Posted by 02-07-2022 04:44 PM in QLED and The Frame

I've had this TV for only 1 year and 3 month in a few days and I just noticed the screening while watching the Olympics. I've had this same... View Post

02-07-2022 07:27 PM

This is what happens to all back and edge lit TV's. It's an inherent problem with them all regardles... View Post

Image degradation in larger TV's

Posted by 09-10-2023 05:51 PM in QLED and The Frame

I would like to know if there’s a noticeable degradation in picture quality in an 85 inch compared to a 75 inch NeoQLED TV, particularly if you’re... View Post

09-11-2023 06:46 AM

Smaller devices will always have more pixels to give it a cleaner look. As far as using 720p or even... View Post

Mounting bolt size for Neo QLED 4K QN90B (2022)

Posted by 09-09-2023 06:53 PM in QLED and The Frame

What is the correct size of mounting bolts for the Neo QLED 4K QN90B (2022) 85-inch TV? I have my TV on the stand that came with it. I want to use... View Post

09-12-2023 10:57 AM

Hello! Thank you for reaching out! After looking around I found the size you will need. Screw Size: ... View Post

Samsung remote will not control optical audio devices

Posted by 09-11-2023 06:53 AM in QLED and The Frame

Hello i have a new Samsung q60c tv. It is replacing a 5-year old Samsung 55”. I have an older Sonos Playbar concocted to the TV via optical... View Post

09-12-2023 12:48 PM

Hello! Thank you for reaching out! I see how this can be frustrating with not being able to use your... View Post

QN90C - Live Sports Color Issues

Posted by 09-08-2023 06:19 AM in QLED and The Frame

Hello:I just purchased a QN90C and I'm having issues with colors while watching live sports. I have had the following things occur: Image... View Post

09-11-2023 08:56 AM

Hey, welcome to the community! I can definitely understand your concern here. I need the Packers gam... View Post

43” Frame keeps turning itself on from Art Mode

Posted by 05-18-2023 08:22 PM in QLED and The Frame

I have a 43” frame (2022 model) that I have mounted in vertical/portrait mode. I have been using this exclusively in art mode to display uploaded... View Post

09-11-2023 12:58 PM

If turning off Night mode within the Art Mode settings, completing a power cycle (unplugging the TV ... View Post

Frame TV turning on by itself

Posted by 09-09-2023 07:29 AM in QLED and The Frame

My 65 inch Frame has started randomly turning itself on into TV mode. I think it's related to the latest (1520) firmware release. Anyone else... View Post

09-11-2023 12:46 PM

Hey there y'all! I know this is super aggravating and I am happy to help you however I can. I would ... View Post

OLED S90C 65" problem with the screen

Posted by 09-04-2023 01:22 PM in QLED and The Frame

Hi, I used to use a Crystal TV 7000 Series from Samsung from a cuple of years, and actually I have this TV and it stills working on my kitchen.... View Post

09-08-2023 05:36 PM

Hey there! I definitely understand how frustrating that can be and am happy to help you 🙂 Check out... View Post

samsung S95BA uses data when turned off

Posted by 07-28-2023 04:18 AM in QLED and The Frame

I would like to disable network usage when the TV is off. The reason being is that I rely on the parental controls on my router. If I want to set... View Post

09-08-2023 03:58 AM

I'm afraid we don't have a solution but have found a new problem.Network usage of my TV (if switched... View Post

Qn900B software update problem

Posted by 12-13-2022 02:05 PM in QLED and The Frame

I just updated online to 1421 software and now have a problem on the home screen. There is a menu bar on the left of the screen that has game... View Post

12-14-2022 12:01 PM

Turned it on today and everything was fine. View Post

Q900B USB question

Posted by 12-14-2022 02:53 PM in QLED and The Frame

While there is a USB port on the one box I also noted a port on the back of the TV next to the one box socket. Since this is a hard location to... View Post

12-14-2022 05:57 PM

On my old Samsung TV I used that port on the back for a flash drive to record TV onto, and do time s... View Post

Samsung 60" 4k QLED

Posted by 09-07-2023 04:04 AM in QLED and The Frame

Is there a way to retrieve my TV's warranty without going through the settings menu on the television? Like a barcode I could scan on it's... View Post

09-07-2023 10:10 AM

Let me start by saying I've only owned Samsung phones, watches, earbuds, and appliances now. I notic... View Post

alternate remote replacement model 2019 Q64R - tv QE55Q64RATXZT - remote BN59-01311B

Posted by 09-02-2023 01:12 AM in QLED and The Frame

Good morning, I'm going crazy as it seems that my tv model has only just one remote model, that is BN59-01311B, that i can't find on... View Post

09-07-2023 07:59 AM

Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non... View Post

Faulty Screen qe55qn700atxxu 8K TV

Posted by 08-22-2022 04:11 AM in QLED and The Frame

Hi, could someone please help urgently, this tv is almost constantly off more than on now? I am all Samsung, but I am fast losing... View Post

08-22-2022 09:23 AM

Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post

Samsung Smart-TV copy/move existing apps from one tv to another?

Posted by 08-29-2023 03:05 AM in QLED and The Frame

Hello, I have a Q9NF smart tv from 2000 (I think) and I have an app on this tv that is not available in the "App store" anymore. The... View Post

09-03-2023 03:26 PM

Hello! Thank you for reaching out! Unfortunately, this is not possible, and will need to re-download... View Post

Features unavailable

Posted by 09-02-2023 09:19 AM in QLED and The Frame

I recently bought a QN75Q80CDFXZA and I can’t find a way to get to the color tone settings and some other options. I’ve tried when watching... View Post

09-06-2023 02:11 PM

Hello! Thank you for reaching out! I see how this can be frustrating with not being able to change t... View Post

Can't get rid of soap opera effect on 55'' Q70B (QE55Q70BATXZT).

Posted by 06-12-2023 01:55 AM in QLED and The Frame

Hi everybody, yesterday I bought a 55'' Q70B television (QE55Q70BATXZT). I'm pretty good with Samsung settings as I had several... View Post

09-06-2023 03:21 AM

Hi, don't worry, I manage to fix the issue in the meantime (sorry for not having posted the solution... View Post

75 inch QN75Q7F TV won't turn on

Posted by 09-02-2023 10:48 PM in QLED and The Frame

After years of working fine... today my TV is black and won't turn on. I've tried the basic troubleshooting steps on the web (eg.... View Post

09-05-2023 06:55 AM

Hi there, Thanks so much for reaching out about this. I definitely understand the need to get your T... View Post

Netflix button not working on remote

Posted by 09-02-2023 08:09 PM in QLED and The Frame

Hey guys, Just got my new tv today, I got the QA75Q60CAWXXY model, everything seems to be working fine other than when I try to use the Netflix... View Post

09-05-2023 06:41 AM

Hi there, Thanks so much for posting about this. Support for US products is the focus of this forum.... View Post

Screen separating from TV

Posted by 09-02-2023 02:49 PM in QLED and The Frame

My screen on my 75" QLED is separating from the TV. Is there a fix or repair to this? I have seen on other blogs that the adhesive used is... View Post

09-05-2023 06:34 AM

Hi there, Thanks so much for posting about this. I can certainly understand the concern with your sc... View Post

Samsung software making the Frame unusable

Posted by 08-29-2023 06:09 AM in QLED and The Frame

I’ve seen other posts on here about frustrations with the Frame software updates and have to add my voice to the chorus. When I go to turn off the... View Post