QLED and The Frame

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75” Frame Stopped working after 24 hours

Posted by 03-18-2022 03:17 PM in QLED and The Frame

Purchased a 75” frame Tv in Nov 2021 because I found it on a great sale at Best Buy. The room the tv was purchased for was under construction so we... View Post

CNN GO APP

Posted by 03-17-2022 10:46 PM in QLED and The Frame

I bought two Frame TV sets and I’m totally baffled and super disappointed that I can’t download the app for CNN GO - what is going on here???? I... View Post

Frame Apps not working

Posted by 02-28-2022 01:41 PM in QLED and The Frame

My Samsung frame keeps having the same issue, installed and previously used apps are still on screen as icons but will not open OR will open, but... View Post

03-17-2022 09:04 PM

I am having the same problem with some of my apps View Post

QN90A Neo QLED 65 inch VESA Mounting Bolt Size

Posted by 03-15-2022 06:23 AM in QLED and The Frame

Getting a new QN90A Neo QLED 65 inch TV delivered, but need to know the correct size of VESA mounting bolts that should be used. What is the... View Post

03-16-2022 01:42 AM

You're probably better off filing an error report to get a direct reply from Samsung. View Post

2021 65” the Frame TV HANGARS won’t flatten- big GAP

Posted by 03-22-2021 12:15 PM in QLED and The Frame

Just installed our brand new 2021 65” inch the Frame TV. Was meticulous with measurements and hitting studs. Layout perfect. However, cannot get... View Post

03-13-2022 02:56 PM

NO BENDING OR CROWBAR REQUIRED. EVERYTHING FITS OK IF YOU DO THIS: THE D-RING HOOKS ON THE... View Post

Samsung TV remote numbers will not change channels

Posted by 02-25-2022 07:26 AM in QLED and The Frame

I just purchased SAMSUNG 43-Inch Class QLED Q60A Series - 4K UHD Dual LED Quantum HDR Smart TV with Alexa Built-in (QN43Q60AAFXZA, 2021 Model). ... View Post

Google Home commands to turn on Art Mode

Posted by 03-12-2022 04:12 AM in QLED and The Frame

Hey, I am wondering if there is any way to control Art Mode on Samsung The Frame 2021 models. Unfortunately, I have looked around and see no way... View Post

Oled burning on your TV screens

Posted by 03-11-2022 08:51 PM in QLED and The Frame

Has the problem of burning on your TV screens been solved? What TV models can I buy, without you calling me a screen burn again. I read on the... View Post

03-11-2022 09:45 PM

Samsung is getting into agreement with LG to manufacture OLED. Just wait View Post

Subtitles Have Stopped Working 82" Q70 series

Posted by 02-15-2022 02:31 PM in QLED and The Frame

I have lost closed captioning on my Q70 series Smart TV. They worked fine yesterday and now I can't get them ro appear at all while watching... View Post

03-10-2022 06:32 PM

I am having this issue also. View Post

QN90A annoying clicking sound

Posted by 03-10-2022 02:01 PM in QLED and The Frame

I bought a 55” QN90A back in October. It’s a great TV. Except for one thing. Every so often (more so than not) it makes this annoying clicking... View Post

TV has pink hue on certain inputs

Posted by 12-23-2021 08:05 AM in QLED and The Frame

I got a Samsung QN900 and it was working fine until I turned it on this morning. I have everything running thru my receiver with only 1-HDMI cord... View Post

12-28-2021 06:31 PM

Mine is doing the same thing View Post

QN90A Disable Terms and Policy Banner?

Posted by 12-30-2021 10:07 AM in QLED and The Frame

I have a QN90A 55" TV that is not connected to WIFI or ethernet. I am on firmware 1901.0. Is it possible to disable the green "Terms and... View Post

03-05-2022 06:06 PM

I'd like to know that too. I do not want to connect my tv to wifi. I tried it once and it put m... View Post

How to get 8k in Youtube on QN800A

Posted by 03-05-2022 11:38 AM in QLED and The Frame

Hi, I am playing videos tagged 8K in youtube, but the quality only goes up to 4k in the selections. Also going to Stats for nerds, shows the... View Post

QN900A 8K TV video cutting out intermittently connecting to AppleTV 4K (Gen2)

Posted by 03-09-2022 12:29 PM in QLED and The Frame

Hi everyone, Was hoping to get some help getting my AppleTV 4K (Gen2) to work with my Samsung QN900A 8K TV. The picture drops for 1-2 seconds... View Post

Subtitles are Dimming/Greying out on QN90A?!!

Posted by 02-08-2022 06:48 PM in QLED and The Frame

Noticed now Subtitles on movies and games are dimming/greying out all the time. I'm unable to find a fix or a solution to this or what is... View Post

03-08-2022 08:21 PM

It's just really frustrating! cos if i bring up the Samsung home button all the subtitles in the ... View Post

multi audio output

Posted by 12-27-2021 10:27 AM in QLED and The Frame

TV says multi audio output not available, can this be activated. I want to use headphones with my soundbar. Model # QN75Q7DTAFXZA View Post

Anonymous 12-27-2021 04:36 PM

Good afternoon, I will be happy to assist you with the audio setup. Unfortunately, the Multi-Outp... View Post

HDMI

Posted by 01-11-2022 08:14 PM in QLED and The Frame

I just purchased QN65QN900AAFXZA TV and I can not get the thing to correctly connect to my cable box. I tried and turned off the input signal... View Post

01-12-2022 12:59 PM

My apologies, if this is still occurring after everything and you just purchased the TV I would r... View Post

QN75Q70AAFXZA Picture died. On and off intermittent sound

Posted by 01-12-2022 06:41 PM in QLED and The Frame

QN75Q70AAFXZA Just died. Tried unplug, switched HDMI input. Screen lights but no picture. Tv cycles on and off no remote input. Ideas? Purchased... View Post

01-13-2022 05:41 PM

Hey there! Give these troubleshooting steps a shot and see if they work for you: The HDMI cabl... View Post

Samsung Q6 Freezing every 3-4min. on any app.

Posted by 01-20-2022 08:22 PM in QLED and The Frame

My Samsung Q6 freezes non stop and a 1hour shows takes over 2 hours to watch. We have tried it all, restarting tv, resetting the network, blames it... View Post

01-21-2022 06:47 PM

Hello, I'm terribly sorry to hear about this experience, and can definitely understand your frust... View Post

PLEASE SAMSUNG TEAN READ THIS ABOUT MY NEW QN90A

Posted by 01-28-2022 05:32 AM in QLED and The Frame

Long story short .. i decide this year to buy new tv. I have always samsung and i replace my 2005 tv flagship tv for new flagship and j feel like i... View Post

02-24-2022 07:33 PM

If you're watching movies make sure the frame rate of the source is not 60Hz. Mine was originally... View Post

Wifi disconnect intermittently

Posted by 02-15-2022 03:04 PM in QLED and The Frame

My 75 inch (QN75QN85AAFXZA Purchased Nov 2021) 4K Smart TV Wifi disconnect intermittently, Samsung Technician changed the Wifi module as well, but... View Post

YouTube TV voice search search not working

Posted by 03-08-2022 12:41 PM in QLED and The Frame

YouTube voice search is no longer working on my Samsung TV QE55Q80T. Whenever I open YouTube TV, search -> voice search -> press mic on... View Post

03-08-2022 04:15 PM

Thank you so much for reaching out! This forum is for support of US products and customers. As yo... View Post

Samsung Q6 notifications are unresponsive

Posted by 03-08-2022 01:33 PM in QLED and The Frame

I am having the same issue as reported on thread Solved: Samsung Q6 series Notifications unresponsive - Page 2 - Samsung Community - 1232776 ... View Post

Horizontal and Vertical Lines - QN65Q70R

Posted by 03-07-2022 07:27 AM in QLED and The Frame

Bought this a little over two years ago (12/13/2019) and now have both horizontal and vertical stationary lines running frame to frame! Extremely... View Post

03-08-2022 11:05 AM

I'd go with an OLED personally. After getting mine I'm never going back to a back or edge lit TV ... View Post

I just got a used QN65Q800 from ebay it has no screws at all the box

Posted by 02-10-2022 09:10 AM in QLED and The Frame

I just got a used QN65Q800 from ebay it has no screws at all trying to find out the exact size screws I need to replace?? I am talking about the 8... View Post

02-10-2022 12:17 PM

Good afternoon. I will be happy to assist you. The screws you are looking for are M4 X L14, and a... View Post

Q60R Grainy Picture Solution - Optical Audio Connection

Posted by 02-10-2022 04:39 PM in QLED and The Frame

After two years of fine service and a great picture, I noticed a hazy or grainy quality on my Q60R 55-inch QLED 4K UHD TV, even in UHD content from... View Post

02-22-2022 08:53 AM

I can definitely understand your concern here. Let's try to alleviate some of the stress by tryin... View Post

QN800A 75" keeps restarting and wont turn on

Posted by 02-23-2022 12:37 PM in QLED and The Frame

Hi All, my 3 month old Samsung 75" inch Neo Qled 8k just keeps restarting. No picture, i can hear the box click on and off and backlight... View Post

02-23-2022 07:38 PM

I sent you a direct message View Post

Won't turn on

Posted by 02-27-2022 04:07 PM in QLED and The Frame

My Samsung 75 Inch Flat QLED 8K Q900 Series Smart TV - QN75Q900RBFXZA won't turn on, remotely or via the manual button. It went off & can... View Post

03-03-2022 07:34 AM

Hello! I completely understand your concerns with the tv, I'll be more than happy to assist. Is t... View Post

audio streaming,popping noise?

Posted by 03-04-2022 01:49 PM in QLED and The Frame

hi all- have new NEO-QLED QN65QN90AAFXZA. YOUTUBE app streams fine thru 7.1 surround sound. PRIME VIDEO PROBLEM- i get a popping noise thru... View Post