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error code 70012 on FRAME tv

(Topic created: 10-10-2023 09:48 AM)
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JB007
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QLED and The Frame

I have a 43" 2023 Samsung frame TV, when trying the 2 months free trial for art I get the error code 70012.

The software version is up to date.

I have reset the smart hub.

 

Any suggestions

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Samsung_Moderator
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QLED and The Frame

Since you've already reset the TV and made sure that it's up to date, I suggest calling 1-800-SAMSUNG (1-800-726-7864) and asking to be transferred to our Media Solutions department. They'll be able to figure out what's going on with your Art Store free trial not working properly. 

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13 Replies
Kkojian
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QLED and The Frame

I’m getting the same code on my new 55” The Frame. 

Solution
Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame

Since you've already reset the TV and made sure that it's up to date, I suggest calling 1-800-SAMSUNG (1-800-726-7864) and asking to be transferred to our Media Solutions department. They'll be able to figure out what's going on with your Art Store free trial not working properly. 

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thisismyusername1
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QLED and The Frame

Since this seems to be a common problem, I recommend Samsung perform some kind of investigation and give us a proper response here so we don't all have to individually go through the pain of calling Customer Support, waiting on hold, and being told to make sure the software on our TVs is up to date, which we did the moment it came out of the box.

Also, please consider this a formal request that the Samsung developers emerge from the 1990s and automatically convert "Error: 70012" into some kind of actually-helpful error message.

Brewsker
Astronaut
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QLED and The Frame

I'm getting the same error code from my brand new Frame TV. Does anyone know how to resolve this?

Avc88
Astronaut
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QLED and The Frame

Is there a general answer to what this error code means?

Gstutt
Astronaut
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QLED and The Frame

I have the same issue.

thisismyusername1
Astronaut
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QLED and The Frame

I also have this problem.  Just bought a 65" Frame today.  Can't try any of the art.

Seekinghelp
Astronaut
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QLED and The Frame

I’m having the same issue with my new frame tv- software is updated

Vizarch
Astronaut
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QLED and The Frame

I just purchased the Frame 43" and keep getting the same error code.