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Constellation

Re: 2018 QLED TV has a horizontal line

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I have the same problem, what's the solution?  Should I send the same information?

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Constellation

Re: 2018 QLED TV has a horizontal line

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Is there a solution to this have the same issue model QN65Q7FNAFXZA. 

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Constellation

Re: 2018 QLED TV has a horizontal line

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I have horizontal line after one week. Just bought new QLED60R tried update and test app failed only 1 line but it is still annoying on a tv I just brought.One week horizontal lines

You can see the line universe serial number.

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Astronaut

Re: 2018 QLED TV has a horizontal line

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I have the same problem with my QLED TV (model QN55Q7FAM). Only 1 and a half year using my TV and now I have a horizontal bar on bottom side of the screen (almost 10 cm). I am very disapointed beacause it is a top line product!!! My money is not a trash...

I saw a lot of guy relating this problem. I was shocked when I discovered how much to fix it.

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Asteroid

Re: 2018 QLED TV has a horizontal line

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Have the same issue except I am 5 months out of warrenty.  Seems to be a lot of posts with this issue. 

 

Follow up:  Service tech ran diagnostics and found three oth hardware issues in addtion to the screen.  Total cost of repair ~ 1500 for a TV five months out of warrenty.  Very dissapointed.

 

Same or similar issues:

https://us.community.samsung.com/t5/Qled-and-Frame/Blue-horizontal-line/m-p/1259017#M7605

https://us.community.samsung.com/t5/4k-8k-and-Other-TVs/Horizontal-line-at-the-bottom-of-4K-QLED-TV/...

https://us.community.samsung.com/t5/Qled-and-Frame/QN75Q9FNA-horizontal-black-lines/m-p/1259054#M760...

 

Follow up #2

Talked to customer care and Samsung has agreed to cover the cost of parts even though I am 5 months out of warrenty.  So once again happy with Samsung support.  I appreciate the fact that they willing to step up and keep the customer happy even though they were under no obligation to do so.

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Constellation

Re: 2018 QLED TV has a horizontal line

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I'm having the same issue with my Q8FN 75" tv. The horizontal line showed up along with a red vertical line on the far right hand side of the tv.  I've already spoke to a repair technician but was told it would be from $1500 to $2000 to repair being that I also was about 6 months out of warranty.  Is there anything else that I can do to fix this very expensive tv without spending a fortune?

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Constellation

Re: 2018 QLED TV has a horizontal line

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I have QN65Q7FNA purchased May 2019 and on 1 Sep 2020... same thing. Received message from Nina Foster, Project Coordinator, USSIGlobal

Passed me off to business development team... as the warranty expired.. 15 months .. never expected to have a top of the line  4K  TV as a disposable.. if i knew that going in.. i would have bought a Black Friday special... no way it's worth 1500 - 2000 to repair 3 months out of warranty!

 

24 Sept 2020 update: $1360 plus travel to repair a $1450 65 in QLED  that is 15 months old.. advice, stay away from Samsungs expensive disposable TVs.. 

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Constellation

Re: 2018 QLED TV has a horizontal line

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Hi

 

Am experiencing the very same issue months now & Samsung is giving me the run around.  Am extremely unhappy & disappointed with Samsung.  Samsung knows very well this issue & doesn't want to stand by their product & fix at their cost.

 

Bought July 25 2018 & warranty expired August.  Go figure.

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Constellation

Re: 2018 QLED TV has a horizontal line

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Similar issue with "49 LED-Q70 Series" after 6 months, bought on 12/31/2019

20200712_153231.jpg

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Astronaut

Re: 2018 QLED TV has a horizontal line

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Same problem here . I have a green line with several bars below. I paid 3k for this tv  and am 3 months out of warranty.  Not buying Samsung ever again . 

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