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Asteroid

2018 QLED TV has a horizontal line

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Purchased on 2/25/19 my TV now reveals a horizontal line of light nearly 1/2 way down the screen. Performed a screen test that failed. Line can be seen on all inputs.

 Also seen is a small group of green pixels on far right of screen

Help

141ED7E8-CE5F-42B5-A8A0-F0048759F29D.jpeg

 

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: 2018 QLED TV has a horizontal line

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Hey there! Please feel free to send me a private message with your full model and serial number http://bit.ly/2tCGnGK


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in original post

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Constellation

Re: 2018 QLED TV has a horizontal line

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Any update on this or the cause?  I have the exact same problem.  1/4 the way up from the bottom is a horizontal line that goes all the way across the screen.  I have a 2018 Q6FN that I bought in July of last year.

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Constellation

Re: 2018 QLED TV has a horizontal line

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Any update?  I'm having the very same issue.  Thanks!

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Samsung Moderator
Samsung Moderator

Re: 2018 QLED TV has a horizontal line

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We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: 2018 QLED TV has a horizontal line

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SamsungLou,

pls re-send the link as the previous one failed to permit me to add any requested info.

 

 

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Samsung Moderator
Samsung Moderator

Re: 2018 QLED TV has a horizontal line

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This is the link:  http://bit.ly/2LSliR1.  If you are unable to send there, you can email the information to smsupport@sea.samsung.com with conversation number 29989468 in the subject line.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Moderator
Samsung Moderator

Re: 2018 QLED TV has a horizontal line

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Are you able to access this PM Link yet?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: 2018 QLED TV has a horizontal line

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Nope.

i had to use an email as instructed.

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Samsung Moderator
Samsung Moderator

Re: 2018 QLED TV has a horizontal line

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Okay. We will continue the conversation through email.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: 2018 QLED TV has a horizontal line

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I too had that problem. Horizontal line just about 1/2 way down about 4 months after purchase...I have the 82" inch Q6. Service came to my house and replaced the led panel/screen no charge in about an hour (still under waranty). Awesome service! Make sure you are as detailed as possible on the initial call so they have the right parts ordered. Like...Power disconnect did not correct. The diagnostic test screens failed. Same issue on all sources etc. Hope this helps!

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