Original topic:

2019 Frame won't turn on

(Topic created: 08-26-2021 02:18 PM)
usermtmQmrY3pV
Constellation
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Qled and Frame

Hi, my 2019 frame all of a sudden won't turn on. I've plugged it directly into the outlet and before that all other devices on the surge protector work. All cables are connected properly. So strange. Please advise how to troubleshoot/fix or get this serviced. Thanks. 

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1 Reply
SamsungTam
Samsung Moderator
Samsung Moderator
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Qled and Frame

Hello! I do apologize for the inconvience this has caused. Can you try or verify the following:

https://www.samsung.com/us/support/troubleshooting/TSG01001086/ 

 

for further assistance, you can send me a private message with your full model and serial number, please. http://bit.ly/2tCGnGK


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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