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Constellation

2019 Model Frame TV Photo Uploads

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I just purchased the 2019 Model for the Frame TV and can't figure out how to load Pictures from my phone onto the TV. The TV tells me to use the SmartThings Mobile App but no where on the mobile app do i see an option to upload photos. Has anyone else come accross this issue? 

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Constellation

Re: 2019 Model Frame TV Photo Uploads

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I’m using the iPhone version. I select Samsung: The Frame in My Home

Down at the bottom of the next screen are icons for Universal Guide and Art

select Art 

it should show the option to Add photos on the next screen

or select Browse Photos and select My Collection then select the plus sign to add photos or create a collage

 

 

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Constellation

Re: 2019 Model Frame TV Photo Uploads

JUMP TO SOLUTION

I’m using the iPhone version. I select Samsung: The Frame in My Home

Down at the bottom of the next screen are icons for Universal Guide and Art

select Art 

it should show the option to Add photos on the next screen

or select Browse Photos and select My Collection then select the plus sign to add photos or create a collage

 

 

View solution in original post

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Constellation

Re: 2019 Model Frame TV Photo Uploads

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I also have the newest version of the Frame - the 2019 model. After spending two hours on chat and phone support with Samsung today, here's the issue: the SmartThings app and/or Frame tv is no longer compatible with Apple services. When you go to that Art screen (the pretty one with the beautiful landscape photos in the background), you see a big BROWSE > link, and underneath it there's actually another link that says ADD YOUR OWN PHOTOS. But it's grayed out. Tapping on that nearly invisible link triggers an error message about ensuring the Frame and your smartphone are on the same network. Doesn't matter, because this is where the function is broken. Even if both items are connected to the same network (and you can easily control the tv via the remote functions in the SmartThings app), you will never be able to get past this message.

 

In addition, browsing the art gallery is useless as well, because you can't preview anything, nor upload it to your tv is you attempt to purchase the art. 

 

I can't believe that Samsung is unwilling and/or unable to fix this critical issue. They're putting the blame on Apple, of course, but I develop apps for a living, and it's not difficult to make this function work. I suspect that they're only focused on ensuring this functions for Android devices and don't want to spend the time and resources on fixing for iPhone/iPad. 

 

I purchased the Frame specifically to display my artwork when it wasn't being used as a TV. However, Samsung has made it clear that this may *never* happen, invalidating a large reason for purchasing this expensive piece of hardware. It's unconscionable that Samsung doesn't clearly state that the Frame is no longer compatible with Apple devices. 

 

The only way to get this fixed is to apply pressure to Samsung. However, judging by my tech support experiences, there's very little care or concern at Samsung about this issue.

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Constellation

Re: 2019 Model Frame TV Photo Uploads

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I have a 2019 Version in 43 inch and also am trying to use both of the apps (SmartThings and Smart View) on an iPhone X. The first does not allow you to select artwork or mats (the same message about the TV and phone needing to be on the same network) and the second does not connect at all. I'm wondering if this is just an issue with the 2019 model or if it existed with earlier versions as well. Considering the installed base of iPhone users out there, this does not speak well of Samsang's thorougness in releasing these apps. I'm very disappoingted. In addition, did anyone notice the e-manual on the set is not specific to the Frame models, but rather includes other QLED sets as well. This is very confusing especially when it come to things like the Ambient Mode (which the Frame lacks). With TV's as complicated as they are today, this is a confusion that we don't need.

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Constellation

Re: 2019 Model Frame TV Photo Uploads

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I finally got it to work using my iPhone. First, I made sure both my phone and the TV were on the same network. Next I made sure Bluetooth was turned on and that the frame was connected to Bluetooth. At some point in this process you will get a notification on your TV screen (upper right corner) asking if the TV can connect with your iPhone, which you must acknowledge and allow. That may have been the thing I was missing before. At that point if I go into the SmartThings app, and touch "Samsung the Frame" in the middle of the screen, it will bring up the Samsung TV app, but when you back out of that and touch the Art button in the upper left corner you will eventually get to a screen where you can "Add Your Own Photos". That feature also allows you to create a mat for a one, two or three images. Needless to say, the e-manual on this aspect is pretty worthless.

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Constellation

Re: 2019 Model Frame TV Photo Uploads

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This did not work for me - tried on both iPhone and Android - still not able to activate the add photo feature :-(

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Astronaut

Re: 2019 Model Frame TV Photo Uploads

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This didn't work for me. IPhone and TV are on the same network and Bluetooth is on for both. I get the same error message in the smart things app and the pop-up to pair my phone never came up on the TV. Any advice?

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Constellation

Re: 2019 Model Frame TV Photo Uploads

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Interesting - I can only upload photos to the Frame, but I cannot set a Mat. Then I get a System Error.

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Constellation

Re: 2019 Model Frame TV Photo Uploads

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Thank you. This worked for me (iPhone XS). Went to settings/bluetooth and connected to the Frame. Waited for the security message and hit allow.

 

Opened the Smartthings app and clicked on the TV and then went back to the home screen. Waited a minute and the Frame "Home" screen came up. Clicked back on the frame, selected Art mode at the bottom. First it showed just Browse but then "ADD YOUR PHOTOS +" came up. I've added several with no issues. Including setting the mat.

 

Thank you again!

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Constellation

Re: 2019 Model Frame TV Photo Uploads

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Like others, using iPhone Xs, I can get to My Collection, and I can browse my photos, select multiple photos for a collage, but as soon as I try to create the collage, I get the error that Art mode is unavailable.  I can occasionally add individual photos, and for a short time (the first few days I had the tv) I could create 4-5 collages before getting the error, but even with daily attempts I've only been able to create 1 collage in a few weeks.  I've only had the TV for a month (2019 43"). 

 

Initially the TV was on wifi and now it is hardwired (ethernet).  Same error in either case.  I have tried to edit the source photos (i.e. make them not live photos, use screen shots of the photos), to no avail. 

 

So in summary, I can do everything that the Solution suggests, but I still cannot create the collage because the error occurs right at the last step of sending it to the TV.

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