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Constellation

2019 QLED TV (Q60R Series) is in a boot loop

woke up one morning to my tv in a constant boot loop where it turns on plays about a second of sound and then shuts back off, over and over. changed controller batteries, tried to reconnect controller but tv dosent stay on long enough to troubleshoot anything, dosent seem to be a controller issue tho because i can change the channel for the second that it turns on. Changed to another power cable from another samsung and that did nothing aswell. tv is still under warranty but from what i have seen and read, the samsung phone line seems useless and i dont wanna deal with it. This is beyond frustrating.

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Samsung Moderator
Samsung Moderator

Re: 2019 QLED TV (Q60R Series) is in a boot loop

Hello try the following: 

 

 

  • Turn off the Anynet+:
    • This feature is Anynet+, also known as HDMI-CEC, and allows you to control both devices with your TV remote.
      • You can turn off Anynet+ in Settings General External Device Manager, but you will no longer be able to use your TV remote for both devices. 
  • Unplug the TV for 60 seconds.
    • Unplug the TV from the wall outlet or surge protector for 60 seconds, and then plug it back directly into the wall outlet.
  • Try to update the software.
    • In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
  • Disable the Power On with Mobile option.
    • TVs that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on.
    • Navigate to Settings General Network Expert Settings Power On with Mobile, and turn the setting off.

 

If the unit is still powering on and off after completing the troubleshooting steps above then service is required. 

 

 

Here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO

- You can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you:

 

https://www.samsung.com/us/support/service/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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