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Constellation

2020 Frame TV Power Cycling

I have a 2020 model 55" frame TV. First and only samsung because my wife wanted the frame setup. Here I am, 5 months new and all it does is power cycle. Turns on, chimes, and flashes off. Never ending. 

 

After some digging people have blamed the box and or fiber cable. I order new ones of both. New box does same. New cable makes it not even power cycle. 

 

Any advice before doing the warranty route?

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: 2020 Frame TV Power Cycling

Have you tried a different surge protector? Does this occur if nothing is connected to the television?

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Constellation

Re: 2020 Frame TV Power Cycling

I've tried a different outlet. A different fiber cable and a different one connect box. Still power cycles. 

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Samsung Moderator
Samsung Moderator

Re: 2020 Frame TV Power Cycling

This is going to require service at this point. I'd be happy to get that all set up for you! Please send me a private message with the full model and serial number of the TV: http://bit.ly/2sSxapD.


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