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Asteroid

2020 Frame TV

Why does my brand new Frame TV randomly shut off while in art mode? I'm curious if it has something to do with the actual frame? *i just turned off night mode. Any help is appreciated!

 

5 REPLIES 5
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Samsung Moderator
Samsung Moderator

Re: 2020 Frame TV

Does it happen on any other sources besides the art mode?


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Asteroid

Re: 2020 Frame TV

Thank you for your reply! No, just art mode.

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Samsung Moderator
Samsung Moderator

Re: 2020 Frame TV

Thanks for verifying! Please go to Settings>Support and provide the full model code and current software version of the television so that we can look into this for you.

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Asteroid

Re: 2020 Frame TV

Thank you!

Model Code: QN55LS03TAFXZA

Software Version: T-NKMAKUC-1301.5, BT - S

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Samsung Moderator
Samsung Moderator

Re: 2020 Frame TV

When the TV shuts off is it when the light levels change in the room? 


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