Original topic:

2020 Q80T QLED | Prime Video - (HDR/HDR10+ not working)

(Topic created on: 2/15/21 8:56 AM)
userPkA1p7UeJp
Constellation
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Qled and Frame

Caveat emptor... If this is being posted in the wrong category I apologize. 

The issue...

HDR10+ and HDR in general are not working in the 'prime video' TV app on my Q80T.  My other Samsung TVs which do not support HDR10+ (but HDR10) do not have this issue and it works just fine.   Any suggestions on what to try to possibly rectify this issue, assuming anyone else has this same issue? 

What I have tried... Resetting the TV, reinstalling the APP, doesn't seem to fix the problem.  My first thoughts are this is an app issue (which it might be) but why are my other devices able to negotiate the HDR layer of Prime Video content but my Q80T cannot. 

Thanks in advance for the suggestions and help.

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userVI4ERiOEHg
Constellation
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Qled and Frame

I started having this issue two weeks ago on my Qled tv; overnight,  the Amazon Prime Video app  was automatically updated from version  2.01.23 to  version 2.01.26 and HDR content is playing correctly again.  The problem was caused by version 2.01.23 of the app.

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