Original topic:

2021 55" Frame TV - stuck in set-up mode

(Topic created: 08-15-2021 11:42 AM)
Qled and Frame

I just purchased the 2021 55" Samsung Frame TV and I am stuck in Step 2 of set-up mode.  The TV displays "An Even Better Version May Be Available - You have the latest software". Each time I try to click "Got It" nothing happens.  I've unplugged the power to the One Connect box and re-plugged it with no success. 

Is this a defective TV or am I able to reset something so it moves through the 4 step set up process?  Thanks in advance for any advice!

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