Original topic:

2021 65” the Frame TV HANGARS won’t flatten- big GAP

(Topic created on: 3/22/21 12:15 PM)
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Qled and Frame

Just installed our brand new 2021 65” inch the Frame TV. Was meticulous with measurements and hitting studs. Layout perfect. However, cannot get the hangers to settle in and the magnets to snap to the mount. I feel like I would have to push hard on the screen, which I do not want to even try. What gives? How to make the hangers fall into place like they are intended to? Have a >1.5 cm gap at top; looked back there with an endoscope and don’t see any problem with how silver hangers are engaged with wall mount. Help!

There are a few ratings for this TV on samsung.com already, all horrible due to this new no gap wall mount. I don’t think it’s fair to rate the TV solely based on the problematic wall mounts, but this IS frustrating!  Talk to us, Samsung! Calling customer service did no good.

3 Replies
Members_yqDKtpV
Constellation
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Qled and Frame

I have the same issue, I haven't seen any real solutions so far.

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usermEkjH7vus2
Constellation
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Qled and Frame

Same issue with left bracket? Has anyone been able to resolve this?

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usercHekWDQhAN
Constellation
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Qled and Frame

I am getting ready to install a 55" Frame and was wondering what the purpose of the magnets is?

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