Original topic:

2021 Frame Frozen During Initial Setup

(Topic created: 08-11-2021 11:56 PM)
userwALROhF3wO
Astronaut
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Qled and Frame

I have a new frame model QA65LS03AAS
While performing the initial setup via the smart things app the app crashed and now the TV and setup process are frozen on ‘Select Your Country or Region’. 

The smart things app can no longer see the tv and the physical remote control does not seem to function at all I.e. I can not even turn the RV on or off with it. 

unplugging the tv and then restarting it just winds up at the same setup menu and I remain unable to proceed with the setup so it’s stuck. 

any ideas and help much appreciated 

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2 Replies
SamsungStephanie
Samsung Moderator
Samsung Moderator
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Qled and Frame

Hello, Thank you for this information. This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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user3nVJaBWCtO
Constellation
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Qled and Frame

Did you fixed it? I'm having similar problems

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