Original topic:

2021 Samsung Frame left burn looking marks on wall

(Topic created: 10-13-2021 03:07 PM)
userfM1Rpzvbgr
Astronaut
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Qled and Frame

Just moved the room it was in and when we took it off the wall there are burnt looking marks on the wall where it was hanging, had it installed there four months ago - minimal usage

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SamsungStephanie
Samsung Moderator
Samsung Moderator
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Qled and Frame

Hello, I apologize for the issue reported and would like to ask some additional questions to assist you properly going forward. Is the TV always on? Whether being watched or resting in art mode. Are you having any issues with the display/ picture of the television? Is it hot to touch on the back for the television? Please keep in mind warm to touch is normal. 


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