Original topic:

75" QN75Q6FNAFXZA QLED TV

(Topic created: 06-07-2021 05:41 AM)
sezwhut
Constellation
Options
Qled and Frame

Hello,

I purchased the above TV in November of 2018, tried to turn it on last night and all it does is cycle the power, when it does cycle I can see the screen flicker but that's all it does. It never powers up all the way. And as long as I leave it plugged in it will do this. Any suggestions?

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SamsungJam
Community Manager
Community Manager
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Qled and Frame

That's bound to be frustrating. Let's try and get you up and running.  Have you tried connecting the television to an outlet directly?   If not. please give that a try and let us know if the trouble continues service would be the next suggested step.  Do you recall if the television has updated recently?    


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sezwhut
Constellation
Options
Qled and Frame

I did plug directly to an outlet, but still does the same thing. Is this something I can fix if I get the parts? Or would it be best to take this for repair? Where would I take it?

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SamsungLarry
Community Manager
Community Manager
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Qled and Frame

I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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